Understanding and Managing Diversity: Readings, Cases, and Exercises, 6th edition

Published by Pearson (July 14, 2021) © 2015

  • Carol P. Harvey Assumption University
  • M June Allard Worcester State University

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ISBN-13: 9780137614776
Understanding and Managing Diversity: Readings, Cases, and Exercises
Published 2021

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ISBN-13: 9780133548198
Understanding and Managing Diversity: Readings, Cases, and Exercises
Published 2014


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For undergraduate and graduate courses in human resources.
A diverse approach to understanding and managing diversity.
Understanding and Managing Diversity uses applications to clarify the complexity of a diverse workforce, and explains how it can be used as an organizational asset. This text also provides students with a wide range of expertise–from the perspective of experienced interdisciplinary instructors (business, psychology, economics, theology, law, politics, history, etc.) to practitioners (diversity trainers, corporate managers, etc.).
Teaching and Learning ExperienceThis program will provide a better teaching and learning experience—for you and your students. Here’s how:
  • Provide Students with an Accessible Format: Information is presented in a logical succession to help students learn that is in a way accessible to them.
  • Present New and Timely Diversity Topics: Topics include Racial Identity, Work-Life Balance, Diversity Leadership, and Workplace Communication.
  • Stimulate Critical Thinking about Managing Diversity: A Best Practices feature provides examples of successful innovations.

Table of Contents

  • INTRODUCTION: Understanding Workplace Diversity: Where Have We Been and Where Are We Going?


  1. Diversity Today: Fact or Fiction? Carol P. Harvey
  2. DIVERSITY! Jeanne M. Aurelio and Christopher Laib
  3. Body Ritual Among the Nacirema Horace Miner
  4. Increasing Multicultural Understanding: Uncovering Stereotypes John R. Bowman
  5. I AM . .. M. June Allard
  6. Are You Privileged? Mark Julien and Micheal T. Stratton
  7. White Privilege and Male Privilege: A Personal Account of Coming to See Correspondences through Work in Women’s Studies Peggy McIntosh
  8. The Emotional Connection of Distinguishing Difference and Conflict Carole G. Parker
  9. Exploring Diversity in Your Organization Carol P. Harvey
  10. The Pitney Bowes Case: A Legacy of Diversity Carol P. Harvey
  11. Integrative Questions for Section I

SECTION II: Understanding the Primary Dimensions of Diversity: Race & Ethnicity

  1. Being An Only: A Field Assignment Carol P. Harvey
  2. Thriving in a Multicultural Classroom Michelle R. Dunlap
  3. Since We Elected an African American President Twice, Is Racism Still an Issue in America? Joyce McNickles
  4. Immigration Patterns: The Transition Process M. June Allard
  5. The Coca-Cola Company: Then and Now Carol Harvey
  6. Integrative Questions for Section II

SECTION III: Understanding The Primary Dimensions of Diversity: Age, Gender, Sexual Orientation, and Physical and Mental Challenges

  1. How Old Should You Be To Drive A Bus? Exploring Ageism Sharon P. McKechnie
  2. Generational Diversity in the Workplace Diane M. Holtzman, Evonne J. Kruger and Charles D. Srock
  3. Exploring The Gender Gap: What Are the Issues? Carol P. Harvey and Deborah L. Larsen
  4. When Women Do Lead: Gender Bias 2013 Style Carol P. Harvey
  5. The Paradox of Male Privilege: Toward a Gender Democracy & Democratic Manhood Steven D. Farough
  6. Sorting Through Lesbian, Gay, Bisexual, and Transgender Issues in the American Workplace Gerald Hunt
  7. Is This Sexual Harassment? Carol P. Harvey
  8. Musical Chairs M. June Allard
  9. Professor on Wheels: A Case of Disability and Diversity Mark E. Moore and Caryl L. Martin
  10. The Cracker Barrel Restaurants John Howard
  11. Integrative Questions for Section III

SECTION IV: Understanding The Secondary Dimensions of Diversity: Social Class, Religion, Appearance/ Weight, Language/Communication and Military Service

  1. Does Social Class Make a Difference? Carol P. Harvey
  2. Social Class: The Fiction of American Meritocracy Colleen A. Fahy
  3. Religion in the Workplace Kathleen M. Fisher, Jeanne M. McNett, and Pamela D. Sherer
  4. Understanding Intercultural Communications in Today’s Global Environment Gina Ruxton and Carol P. Harvey
  5. Communicating with a Global Call Center Exercise Carol P. Harvey
  6. The Culture of the U.S. Air Force and Its Impact on a Mobile Training Team Case Christopher C. Butts, Elizabeth Sanz, Kizzy M, Parks, and Daniel P. McDonald
  7. Fighting for Equal Opportunity: Women’s Changing Roles in the U.S. Military Joseph R. Bongiovi
  8. Choosing the Board: Charting the Course with Competing Priorities M. June Allard
  9. Appearance and Weight Discrimination in the Workplace M. June Allard
  10. Fairfax Metropolitan Hospital: The Candidate M. June Allard
  11. Integrative Questions for Section IV

SECTION V: Managing Diversity in Terms of the Ethical, Legal, Media and Marketing Issues

  1. The Ethics of Workplace Diversity Jeanne McNett
  2. Ethics and Diversity Cases. Legal Applications in the Workplace M. June Allard
  3. How Canada Promotes Workplace Diversity Marc S. Mentzer
  4. A Report on the Current Health of the Media M. June Allard
  5. Exercises in Media Diversity M. June Allard
  6. New Business Opportunities: Changing Consumer Markets M. June Allard
  7. Points of Law: The Bar Exam M. June Allard
  8. Chick-Fil-A and the Media Carol P. Harvey
  9. Integrative Questions for Section V

SECTION VI: Managing Organizational Change and Diversity: Current Issues

  1. What Do Organizations Do to Manage Diversity? Examining Corporate Leadership, Training, Mentoring, Employee Resource Groups and Social Responsibility Programs Carol P. Harvey
  2. Work-Life Balance Issues: Changing When and How the Work Gets Done Carol P. Harvey
  3. The Six Sigma Case: Promotion at Western Company Rana Haq
  4. Diversity and Inclusion Awards. A Critical Examination M. June Allard
  5. One Workplace Bully is One Too Many: The Four Faces of Bullying Andra Gumbus
  6. A Case of Harassment, Discrimination, or Bullying? You Decide . . . Andra Gumbus
  7. The Path to Inclusion: The Business Case for Diversity at Ocean Spray Carol P. Harvey
  8. Integrative Questions for Section VI

SECTION VII: Capstone Experiences for Understanding and Managing Diversity

  1. Creating a Case to Better Understand and Manage Diversity Carol P. Harvey
  2. Creating Diversity Awareness: A Video Project Cary J. LeBlanc
  3. Evaluating Diversity Management: Conducting a Diversity Audit Carol P. Harvey
  4. Integrative Questions for Section VII

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