Working in Groups: Communication Principles and Strategies, 7th edition

Published by Pearson (August 4, 2016) © 2017

  • Isa N. Engleberg Prince George's Community College
  • Dianna R. Wynn Prince George's Community College

eTextbook

per month

  • Anytime, anywhere learning with the Pearson+ app
  • Easy-to-use search, navigation and notebook
  • Simpler studying with flashcards

Revel

from$79.99

  • Inspire engagement through active learning
  • Provide an immersive reading experience
  • Assess student progress with performance insights
Dynamic content matched to the way today's students read, think, and learn brings content to life
  • Integrated within the narrative, interactives and videos empower students to engage with concepts and take an active role in learning. REVEL's unique presentation of media as an intrinsic part of course content brings the hallmark features of Pearson's bestselling titles to life. REVEL's media interactives have been designed to be completed quickly, and its videos are brief, so students stay focused and on task.
  • End-of-chapter quizzing affords students opportunities to check their understanding before moving on.
  • REVEL’s integrated writing tools enable educators to introduce writing — among the best ways to foster and assess critical thinking — into the course without significantly impacting their grading burden. Self-paced Journaling Prompts throughout the narrative encourage students to express their thoughts without breaking stride in their reading. Assignable Shared Writing Activities direct students to share written responses with classmates, fostering peer discussion.
  • REVEL’s fully mobile learning experience enables students to read and interact with course material on the devices they use, anywhere and anytime. Responsive design allows students to access REVEL on their tablet devices and smart phones, with content displayed clearly in both portrait and landscape view.
  • Highlighting, note taking, and a glossary let students read and study however they like. Educators can add notes for students, too, including reminders or study tips.
Superior assignability and tracking tools help educators make sure students are completing their reading and understanding core concepts
  • REVEL’s assignment calendar allows educators to indicate precisely which readings must be completed on which dates. This clear, detailed schedule helps students stay on task by eliminating any ambiguity as to which material will be covered during each class. And when students know what is expected of them, they're better motivated to keep up.
  • REVEL’s performance dashboard lets educators monitor class assignment completion as well as individual student achievement. It offers actionable information that helps educators intersect with their students in meaningful ways, such as points earned on quizzes and tests and time on task. Of particular note, the trending column reveals whether students' grades are improving or declining — which helps educators identify students who might need help to stay on track.

A practical approach helps students translate theory into practice

  • Comprehensive, up-to-date coverage includes traditional topics as well as key contemporary areas such as “team talk,” communication apprehension, group goal setting, group motivation, critical thinking and argumentation, and listening.
  • Taking a group dialectics approach, the authors emphasize the key theme of balance and explain how groups balance and negotiate the opposing, or dialectic, tensions and pressures they encounter while working together to achieve a common goal.
  • A focus on "how to" strategies demonstrates how students can apply theories and research findings to achieve success in group communication.
  • An unsurpassed treatment of virtual groups and technology, including related Virtual Groups features in every chapter, helps students apply group theory, methods, and skills to the work of virtual groups.
  • A comprehensive chapter on diversity in groups (Chapter 4) covers generational and religious dimensions in addition to cultural and gender considerations.
Engaging features reinforce key concepts
  • Theory in Groups features in every chapter–in addition to theory-rich chapter content–highlight key theories that illuminate why and how we behave and work in groups.
  • Ethics in Groups features examine the many ethical issues that frequently arise when interdependent members interact to achieve a group goal.
  • GroupWork features provide group-based exercises designed to demonstrate, illustrate, or practice group communication principles.
  • Group Assessment features evaluate student and group understanding of textbook concepts or mastery of skills.
  • Groups in Balance features apply communication strategies to balancing the contradictory forces inherent in all group work–reinforcing content and supplementing student understanding and skill development.
  • Original case studies appear in every chapter, accompanied by case-related questions based on chapter content. Critical Thinking about the Case Study questions revisit the case study and help students make connections between the subject of the case study and broader issues.
Updated and revised content offers coverage of key contemporary topics
  • UPDATED! Chapter 9, Problem Solving in Groups, has been significantly revised throughout, and offers the following new elements:
    • NEW! Significant coverage of prerequisites for decision making and problem solving
    • NEW! Coverage of constructive deliberation
    • NEW! Coverage of promoting a collaborative communication climate
    • NEW! Discussion of the Progressive Problem Solving Method as a revised and more useful approach replacing the Standard Agenda
    • NEW! Expanded discussion of creative thinking including the stages of the creative process
    • NEW! Discussion of analysis paralysis
    • NEW! Discussion of the influence of organizational culture on problem solving
    • UPDATED! The research on brainstorming, and on mediated decision making and problem solving in virtual teams, has been updated
  • NEW! Chapter 12, Group Presentations, has been expanded from an appendix in the previous edition to a fully developed chapter. This new closing chapter offers:
    • NEW! Significantly expanded discussion of meditated presentations in virtual teams
    • NEW! Discussion of the types of public group presentations
    • NEW! Revised and expanded discussion of team presentations
    • NEW! Expanded discussion of copyrights related to creating presentation aids
    • UPDATED! The research on team presentations has been updated
Dynamic content matched to the way today's students read, think, and learn brings content to life
  • Integrated within the narrative, interactives and videos empower students to engage with concepts and take an active role in learning. REVEL's unique presentation of media as an intrinsic part of course content brings the hallmark features of Pearson's bestselling titles to life. REVEL's media interactives have been designed to be completed quickly, and its videos are brief, so students stay focused and on task.
  • End-of-chapter quizzing affords students opportunities to check their understanding before moving on.
  • REVEL’s integrated writing tools enable educators to introduce writing – among the best ways to foster and assess critical thinking – into the course without significantly impacting their grading burden. Self-paced Journaling Prompts throughout the narrative encourage students to express their thoughts without breaking stride in their reading. Assignable Shared Writing Activities direct students to share written responses with classmates, fostering peer discussion.
  • REVEL’s fully mobile learning experience enables students to read and interact with course material on the devices they use, anywhere and anytime. Responsive design allows students to access REVEL on their tablet devices and smart phones, with content displayed clearly in both portrait and landscape view.
  • Highlighting, note taking, and a glossary let students read and study however they like. Educators can add notes for students, too, including reminders or study tips.

Superior assignability and tracking tools help educators make sure students are completing their reading and understanding core concepts
  • REVEL’s assignment calendar allows educators to indicate precisely which readings must be completed on which dates. This clear, detailed schedule helps students stay on task by eliminating any ambiguity as to which material will be covered during each class. And when students know what is expected of them, they're better motivated to keep up.
  • REVEL’s performance dashboard lets educators monitor class assignment completion as well as individual student achievement. It offers actionable information that helps educators intersect with their students in meaningful ways, such as points earned on quizzes and tests and time on task. Of particular note, the trending column reveals whether students' grades are improving or declining – which helps educators identify students who might need help to stay on track.

Chapter 1: Introduction to Group Communication    • Focus on collaboration as encompassing group coordination, cooperation, interaction, and teamwork
• Application of the Input-Process-Output Model in systems theory to group communication• Additional methods for resolving group dialectic tensions
• Updated research on organizational groups• Updated research on and best practices for virtual teams and group size
Chapter 2: Group Development   
• Introduction to collective intelligence research that explains why some groups perform better than others • GroupWork: Classroom Norms
• Updated research on group development stages
Chapter 3: Group Member Participation• Consolidation of task and social maintenance roles into a revised, clearer, and more useful system
• Revised and more useful discussion addressing disruptive behaviors in groups.• Minimizing the influence of manipulators who unethically influence and control other group members
• Assertiveness Assessment
Chapter 4: Diversity in Groups    • Assessment: Cultural Context Inventory
• Updated research on religious literacy in the United States• Updated best practices on adapting to introverts and extroverts in groups
• Revision of cultural dimension classification (gender orientation; time orientation) that reflect contemporary research
Chapter 5: Group Leadership   
• Ethics in Groups: Leadership Integrity
• Descriptions of additional leadership theories: servant, charismatic, transformational, and functional leadership theories• Discussion of the glass cliff phenomenon impacting women leaders
• Introduction to cultural synergy as a process of creating a strong, diverse group of collaborative members • Updated research on the characteristics and best practices of effective leaders
Chapter 6: Verbal and Nonverbal Communication in Groups   
• Discussion of textspeak in virtual teams• GroupWork: Please Be Seated
• Discussion of exclusionary language• Updated research on gender and language
• Updated research on gender and nonverbal communication• Updated research and discussion of accented language
• Updated research on culture and use of interpersonal space
Chapter 7: Listening and Responding in Groups• Greater emphasis on feedback
• Discussion of listening styles• Expanded discussion of paraphrasing
• Expanded discussion of the HURIER Listening Model• Expanded coverage of listening in virtual teams
• Discussion of self-centered listening as it relates to unethical behavior and disruptive group behavior• Updated research on the listening process
• Update research on time spent listening
Chapter 8: Conflict and Cohesion in Groups    • Restored coverage of 4Rs Method for analyzing conflict
• Discussion of cooperative negotiation• Discussion of anger management
• Discussion of types of group cohesion• Expanded coverage of managing conflict in virtual teams
• Discussion of apologizing and forgiveness to facilitate constructive conflict resolution• Updated research on conflict styles across cultures
• Updated research on groupthink
Chapter 9: Problem Solving in Groups• Significant coverage of prerequisites for decision making and problem solving
• Coverage of constructive deliberation• Coverage of promoting a collaborative communication climate
• Discussion of the Progressive Problem Solving Method as a revised and more useful approach replacing the Standard Agenda• Expanded discussion of creative thinking including the stages of the creative process
• Discussion of analysis paralysis• Discussion of the influence of organizational culture on problem solving
• Updated research on brainstorming• Update research on mediated decision making and problem solving in virtual teams
Chapter 10: Critical Thinking and Argumentation in Groups   
• Discussion of deliberative argumentation • GroupWork: Clarify Your Claims
• Updated research on the benefits of argumentation skills• Updated research on argumentativeness
• Updated research on gender and argumentation• Updated research on emotional intelligence
Chapter 11: Planning and Conducting Meetings
• Significantly expanded and easy to understand coverage of parliamentary procedure• GroupWork: It Was the Best of Meetings; It was the Worst of Meetings
• Expanded discussion of how to chair a meeting• Updated research on time spent in meetings
• Updated research on meetings across cultures• Updated research and expanded discussion of virtual team meetings
Chapter 12: Group Presentations   
• Significantly expanded discussion of meditated presentations in virtual teams• Discussion of the types of public group presentations
• Revised and expanded discussion of team presentations• Expanded discussion of copyrights related to creating presentation aids
• Updated research on team presentations
1. Introduction to Group Communication
2. Group Development
3. Group Member Participation
4. Diversity in Groups
5. Group Leadership
6. Verbal and Nonverbal Communication in Groups
7. Listening and Responding in Groups
8. Conflict and Cohesion in Groups
9. Problem Solving in Groups
10. Critical Thinking and Argumentation in Groups
11. Planning and Conducting Meetings
12. Group Presentations
Isa N. Engleberg, professor emerita at Prince George’s Community College in Maryland, is a past president of the National Communication Association. In addition to writing six college textbooks in communication studies and publishing more than three dozen articles in academic journals, she earned the Outstanding Community College Educator Award from the National Communication Association and the President’s Medal from Prince George’s Community College for outstanding teaching, scholarship, and service. Her professional career spans appointments at all levels of higher education as well as teaching abroad.
Dianna R. Wynn is an adjunct professor at Nash Community College in North Carolina. Previously she taught at Midland College in Texas and Prince George’s Community College in Maryland, where students chose her as the Outstanding Teacher of the Year. She has co-authored two communication textbooks and written articles in academic journals. In addition to teaching, she has many years of experience as a communication consultant and a trial consultant, assisting attorneys in developing effective courtroom communication strategies.

Need help? Get in touch

Revel

Inspire engagement through active learning. Revel® integrates interactives and assessments into a compelling digital narrative. By applying concepts as they read, students immerse themselves in learning, deepening their understanding. This mobile, user-friendly platform empowers students to learn and study on the go, anytime, anywhere, on any device.

Pearson+

All in one place. Pearson+ offers instant access to eTextbooks, videos and study tools in one intuitive interface. Students choose how they learn best with enhanced search, audio and flashcards. The Pearson+ app lets them read where life takes them, no wi-fi needed. Students can access Pearson+ through a subscription or their MyLab or Mastering course.

Video
Play
Privacy and cookies
By watching, you agree Pearson can share your viewership data for marketing and analytics for one year, revocable by deleting your cookies.

Help students learn, wherever life takes them

Your students deserve more than just a digital textbook. Revel® combines content, media, and assessment to create an engaging, immersive experience that lets them learn on the go — anytime, anywhere, on any device.