Understanding and managing technostress

Amy Malloy
Amy Malloy
A businessman sat cross legged is meditating on a desk, around him are other business people sat at the same desk busy working

What is technostress?

Technostress affects people in different ways. I resonate with Chiapetta’s (2017) definition:

“Technostress is a syndrome that occurs when the person, subjected to information overload and continuous contact with most digital devices, develops a state of stress.”

This explanation isn’t limited to any particular symptoms. However, most of us can relate to being over-exposed to technological devices – especially in the past year. Consequently, I imagine many people have experienced some symptoms of technostress as a result.

What are the symptoms of technostress?

While the symptoms of technostress differ, there are a number of common experiences. Perhaps you obsessively check social media, or struggle to focus on everyday tasks. Or maybe you feel demotivated and low in mood. You might find yourself overly focused on getting the latest technology. Or you might be actively avoiding or feeling anxious about using technology.

Why should we be concerned about technostress?

People are adaptable, it’s part of our biology, but if change happens too quickly, we experience symptoms of stress. And, in our modern, continuously busy culture, it can be easy to assume something is wrong with us if we feel we can’t cope with technology. It can feel like we’re failing because we’re not focusing or achieving enough. We might also feel stupid for not understanding how a piece of software works.

In response, we need to find ways to relieve that stress and return to a more restful state.

Tips to prevent and manage technostress

  1. Switch off – This may be hard to do with the demands of life but sometimes, just turning your devices off and stepping away from technology is the best approach. Do something to pull you away from the information overload, like a walk in nature or reading a fictional book. Something that pulls you away from life’s goings-on.
  2. Limit your exposure – If you can’t switch off completely for whatever reason, then maybe rationing your exposure to devices is key. Time and limit your time on devices, taking regular breaks away. If you struggle to pull yourself away, there are apps and device functions that can restrict access for you.
  3. Only use with a purpose – Before you start using technology, ask yourself: “What am I using this for?”. Study? Research? Or is it just out of boredom? If you haven’t got a set aim or goal, then you are likely to mindlessly scroll and get pulled into the vast information overload of social media and the web. Try to avoid this by having a set aim/goal when using technology.

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    What is a learning management system?

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    The idea is that these LMS platforms offer one central place for users to manage and access courses and learning materials. Depending on the user, this could be anything from self-paced e-courses to classroom training. 

    This can help facilitate a range of training, studying and skills development, as well as assessments, exams and certification management. 

    Who uses LMS's and why? 

    There are many great uses for learning management systems but these are used primarily by businesses and educational establishments. Here are some of the most common use cases for these platforms: 

    • HR and management - The HR and management team might implement these across the business to help with learning and development and make sure that organizational goals are being hit

    • Employee onboarding - Those starting a new job may be given training via an LMS; this can make the onboarding process much quicker and simpler 

    • Compliance training - Lots of roles require compliance training, for example health and safety training, and this is a great way for businesses to stay up to date and ensure everyone complies with regulations 

    • Customer support - Some businesses use learning management systems to onboard customers or clients. This might include sharing user manuals and product guides. Plus, sales professionals might also use them to train new partners or clients in using their services or platforms. 

    • Classroom learning - Lecturers and teachers can create and share course materials and align content and tests from one place. These can also be used to put a twist on traditional classroom learning. 

    • Blended learning - Schools, colleges and universities may use these for online lessons and blended learning, particularly for remote students 

    • Volunteer training - Charities and non-profits may also use an LMS to educate volunteers and keep them motivated about the cause 

    Of course, these platforms can and will be used in other ways, but these are some of the most common and beneficial uses for LMS's. 

    Who has access to LMS's?

    In most cases, learning management systems will have two primary user groups: administrators and learners.  

    Administrators are the people who create, manage and deliver e-learning. They may use these platforms to upload their own learning materials, or they may select courses and materials from an existing list given by the provider.

    On the other hand, learners are the professionals or students who will use these platforms to train, study and gain new skills. Many modern LMS's allow multiple learners to train or access materials at the same time.

    However, there is a third and final group that we have yet to mention: the parents of students using LMS's, particularly outside of school hours. In some cases, parents may have access to these systems to support students, track their progress or look at feedback from the teacher. 

    Key features in modern LMS's

    There are a variety of learning management systems out there and some are more advanced than others. That being said, many modern platforms will share similar features to ensure they stay competitive. Some of these key features may include: 

    • Authoring tools that allow administrators to upload or build their own courses

    • Access to subject matter experts who can contribute to learning and development activities 

    • Automated workflows that allow for the creation of personalized learning journeys

    • A resources library that holds all relevant learning materials, such as guides, video clips and courses

    • Quizzes and surveys for a more fun and engaging way to assess learners 

    • Compliance features, such as automatic reminders that notify learners when it is time to retrain 

    • Certificates and diplomas that give learners recognition as they study and meet their targets 

    • Insights and analysis for individual progress and results, allowing administrators to identify gaps or areas where support is needed

    • Compatibility with mobile devices for studying on the go 

    • Integrations with other internal systems and software 

    This is by no means a complete list and different platforms will have different functionality. However, these are some of the most common and beneficial features of many modern LMSs.

    The benefits of using learning management systems

    Saving time and money

    First and foremost, an LMS can be an excellent way for businesses to save time and money on training. 

    Of course there is an initial investment in the platform, but training can be expensive and time-consuming, particularly if it must take place in a location outside of the workplace. Therefore, this can be the more cost-effective solution. Not to mention, the materials are quick to access and can save time and effort. 

    Ensuring compliance training is completed

    These platforms are an excellent way to ensure that all mandatory training is completed on time and to the highest standard. For example, industry-specific training such as fire safety or cybersecurity training. 

    Provide accurate data

    Administrators can access data and insights into their employee's learning. This can be a great way to see where more support is needed and to identify any skills gaps that need to be filled. Similarly, teachers can get to grips with how well their students are doing and if they need extra help in any subjects or areas.

    Improves the learning experience

    Whether in school or the workplace, LMS's can be a great way to improve the learning process. It allows users to study and access learning materials from one accessible location. Plus, through a multimedia approach, they can use guides, videos and more to help them learn. This can ensure they engage with the materials and stay motivated. 

    Simplifying communication

    Finally, an LMS can make communication between students, teachers, employees and employers far simpler. For example, automated reminders keep everyone in the loop and ensure all training is completed on time. But more than that, there is one central place to communicate, review feedback and access the same materials.