4 poor communication skills (and what to do about them)

Pearson Languages
People of various backgrounds and ages standing together holding paper speech bubbles

How to help your students improve their general listening, speaking and understanding

Do your students ever display poor communication skills?

Most teachers will answer with a resounding ‘yes’. In fact, communication skills do not always come naturally to many people. Let’s look at some of the most common and egregious errors people make when speaking and listening to each other. I’ll also give you some valuable ways to help your students improve.

1. They don’t even stop to breathe!

If you find one student doing a LOT of talking, it’s probably because no one else can get a word in edgeways. It can be tempting to assume that this is because the chatty student thinks their ideas are better than anyone else’s, but, in fact, it is often a sign of nerves.

Look more carefully and see if they appear breathless or anxious. Whatever the reason, this kind of student may benefit from a more structured approach where students are given time to prepare what they are going to say, and everyone is expected to contribute equally. Or make it into a game where students have to make sure that they speak for 50% of the time each, as would be expected in an exam situation.

2. They aren’t really paying attention to each other

Whether your students are looking at their phones, staring out of the window or can’t wait to interrupt each other, poor listeners make poor communicators. Deal with this by always requiring the listener in any pair to do something specific. For example, tell them they will need to summarise what their partner said, or they have to think of three questions to ask their partner at the end.

We usually have a reason to listen in real-life communication, so make sure you give them one. Otherwise, they may assume that only the teacher needs to pay attention when another student is talking.

3. They ramble and it’s difficult to follow what they’re saying

Students may ramble because they are unconfident about the target language. It’s fine for students to struggle a bit to communicate, but it’s sensible to set achievable tasks, or they may give up.

It could also be that they would benefit from more rehearsal and practice. Being able to speak fluently ‘off the cuff’ is very challenging, particularly in front of an audience. Try giving students time to plan what they are going to say first. They shouldn’t be reading off the page, but writing it first can help with confidence and fluency.

Repetition is also invaluable in building fluency. Try doing speaking tasks more than once, and see how the quality and quantity improves each time. You can ring the changes by swapping partners or changing the format from pairs to small groups, to the whole class.

4. They don’t treat others’ feelings with respect

This can show itself in different ways. Maybe your students just completely ignore the feelings the other person is demonstrating or telling them about. Or maybe they dismiss them in other ways, ‘Oh, exactly the same thing happened to me! I was just walking along…’

You can model better ways to respond yourself. For example, “It sounds as if you feel quite angry about that?”, “That must have been really difficult.’

This teaches students the kind of phrases they can use to validate, empathize and talk about emotions.

If you can deal with these problems, your students will be well on the way to becoming master communicators.

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    The ultimate guide to learning management systems

    By Pearson Languages

    You may have heard the term learning management system (LMS) at work or perhaps during your time in education. For many, this throws out images of clunky, outdated systems that clumsily distribute course materials and are tough to use. But that is no longer the case. Modern LMS's are far more user-friendly, and it's time to relearn what you thought you knew about these tools. 

    In this ultimate guide, we will look at everything you need to know about learning management systems and why they are so beneficial. 

    What is a learning management system?

    A learning management system is a digital platform or software as a service (SaaS) solution that is used to create, organize and distribute online courses. 

    The idea is that these LMS platforms offer one central place for users to manage and access courses and learning materials. Depending on the user, this could be anything from self-paced e-courses to classroom training. 

    This can help facilitate a range of training, studying and skills development, as well as assessments, exams and certification management. 

    Who uses LMS's and why? 

    There are many great uses for learning management systems but these are used primarily by businesses and educational establishments. Here are some of the most common use cases for these platforms: 

    • HR and management - The HR and management team might implement these across the business to help with learning and development and make sure that organizational goals are being hit

    • Employee onboarding - Those starting a new job may be given training via an LMS; this can make the onboarding process much quicker and simpler 

    • Compliance training - Lots of roles require compliance training, for example health and safety training, and this is a great way for businesses to stay up to date and ensure everyone complies with regulations 

    • Customer support - Some businesses use learning management systems to onboard customers or clients. This might include sharing user manuals and product guides. Plus, sales professionals might also use them to train new partners or clients in using their services or platforms. 

    • Classroom learning - Lecturers and teachers can create and share course materials and align content and tests from one place. These can also be used to put a twist on traditional classroom learning. 

    • Blended learning - Schools, colleges and universities may use these for online lessons and blended learning, particularly for remote students 

    • Volunteer training - Charities and non-profits may also use an LMS to educate volunteers and keep them motivated about the cause 

    Of course, these platforms can and will be used in other ways, but these are some of the most common and beneficial uses for LMS's. 

    Who has access to LMS's?

    In most cases, learning management systems will have two primary user groups: administrators and learners.  

    Administrators are the people who create, manage and deliver e-learning. They may use these platforms to upload their own learning materials, or they may select courses and materials from an existing list given by the provider.

    On the other hand, learners are the professionals or students who will use these platforms to train, study and gain new skills. Many modern LMS's allow multiple learners to train or access materials at the same time.

    However, there is a third and final group that we have yet to mention: the parents of students using LMS's, particularly outside of school hours. In some cases, parents may have access to these systems to support students, track their progress or look at feedback from the teacher. 

    Key features in modern LMS's

    There are a variety of learning management systems out there and some are more advanced than others. That being said, many modern platforms will share similar features to ensure they stay competitive. Some of these key features may include: 

    • Authoring tools that allow administrators to upload or build their own courses

    • Access to subject matter experts who can contribute to learning and development activities 

    • Automated workflows that allow for the creation of personalized learning journeys

    • A resources library that holds all relevant learning materials, such as guides, video clips and courses

    • Quizzes and surveys for a more fun and engaging way to assess learners 

    • Compliance features, such as automatic reminders that notify learners when it is time to retrain 

    • Certificates and diplomas that give learners recognition as they study and meet their targets 

    • Insights and analysis for individual progress and results, allowing administrators to identify gaps or areas where support is needed

    • Compatibility with mobile devices for studying on the go 

    • Integrations with other internal systems and software 

    This is by no means a complete list and different platforms will have different functionality. However, these are some of the most common and beneficial features of many modern LMSs.

    The benefits of using learning management systems

    Saving time and money

    First and foremost, an LMS can be an excellent way for businesses to save time and money on training. 

    Of course there is an initial investment in the platform, but training can be expensive and time-consuming, particularly if it must take place in a location outside of the workplace. Therefore, this can be the more cost-effective solution. Not to mention, the materials are quick to access and can save time and effort. 

    Ensuring compliance training is completed

    These platforms are an excellent way to ensure that all mandatory training is completed on time and to the highest standard. For example, industry-specific training such as fire safety or cybersecurity training. 

    Provide accurate data

    Administrators can access data and insights into their employee's learning. This can be a great way to see where more support is needed and to identify any skills gaps that need to be filled. Similarly, teachers can get to grips with how well their students are doing and if they need extra help in any subjects or areas.

    Improves the learning experience

    Whether in school or the workplace, LMS's can be a great way to improve the learning process. It allows users to study and access learning materials from one accessible location. Plus, through a multimedia approach, they can use guides, videos and more to help them learn. This can ensure they engage with the materials and stay motivated. 

    Simplifying communication

    Finally, an LMS can make communication between students, teachers, employees and employers far simpler. For example, automated reminders keep everyone in the loop and ensure all training is completed on time. But more than that, there is one central place to communicate, review feedback and access the same materials. 

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    How novel writing can help your English skills

    By Pearson Languages

    November marks National Novel Writing Month, an excellent opportunity to improve your English skills. While there are several ways to enhance your proficiency in English, writing a novel is a lesser-known method that can significantly refine your understanding of the language. As well as enhancing your vocabulary and grammar, creating a story is an imaginative and fun way to unleash your creativity. So let's have a look at some things picking up the pastime can help you with.

    Expanding vocabulary

    It's a great way to improve your vocabulary naturally. As you create your story, you search for the perfect words to express your thoughts, which helps you explore synonyms, understand the nuances of language, and discover new phrases that can add depth and richness to your writing. Websites like Merriam-Webster and Longman English Dictionary are excellent resources to enhance your word toolkit.

    Mastering grammar and syntax

    When you're writing, having a good grasp of grammar and syntax is vital. To clearly express your ideas, you need to navigate grammar rules with precision. Platforms like Grammarly and Purdue OWL provide comprehensive guides and tools that can help you improve your grammatical skills. By regularly referring to useful resources as you write, you'll be able to identify and correct errors and also enhance your understanding of grammatical structures.

    Developing writing styles

    Writing novels are an excellent opportunity to develop a unique style of writing. You can discover your voice as a writer by trying out different narrative techniques and literary devices. Online writing communities like Wattpad and Scribophile provide opportunities for collaboration and feedback, allowing you to receive helpful criticism and refine your writing style in a supportive environment.

    Reading comprehension

    If you want to create an awesome novel, you've got to read a lot. By diving into the world of literature, you get to experience all sorts of writing styles and pick up some great tips for telling a compelling story. Websites like Project Gutenberg, Pearson Plus and Goodreads offer a plethora of literary works, providing access to various genres and writing techniques. This kind of exposure enhances your reading comprehension and helps you discern the subtleties of language.

    Encourages critical chinking

    Creating a coherent and engaging narrative requires critical thinking skills. As you navigate the complexities of plot development and character arcs, you'll naturally get better and better at it. Websites like TED-Ed and Khan Academy offer resources to sharpen critical thinking skills, complementing the cognitive benefits gained through the novel-writing process.

    Helping wellbeing

    As well as having educational uses, writing is a powerful tool that can be used to process complex emotions and ideas in a therapeutic way. Whether you are dealing with stress, anxiety, or just trying to make sense of a difficult situation, writing stories can provide an outlet for your thoughts and feelings. So, if you're looking for a way to process your emotions and ideas while having fun, novel writing may be your perfect outlet. It's also something you can do without any technology, so a great way to technology detox. 

    Writing a novel is not just about unleashing your creativity but also refining your grammar, enriching your vocabulary, developing a unique writing style, enhancing your reading comprehension and fostering critical thinking. Make sure to use all available resources and take inspiration wherever possible. Creative writing is a journey of constant improvement and self-discovery. You might surprise yourself.

    Need some inspiration? Check out 9 great novels to help improve your English or Books to improve your English: Sci-fi and fantasy edition.