Anyone who’s ever taught a business English class knows that their students are busy people. Sometimes they get sidetracked by their other tasks - even during class. This means we have to make the most of the time we have with our learners and focus on what they really need.
How you do this depends on the sector your students work in (or plan to work in), their previous experiences studying English and their own strengths and weaknesses.
Teachers often focus on teaching hard skills, such as writing reports or running meetings. We do this because it can be challenging for many business students to do these things in English and also because hard skills have an immediate and positive impact on their workdays.
But, if there’s one thing that all business people can benefit from, it’s soft skills.
Soft skills are interpersonal or people skills. They include things like active listening, teamwork, decision-making and influencing skills. Mastering these skills will help students progress more rapidly and become more independent learners. However, isolating the specific vocabulary or grammar structures that these skills use is complex and they often get overlooked in language learning classes as a result.
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1. Listening actively
People mistakenly think that communication is just about speaking. However, one of the best ways to be a good communicator is to listen to the person you are talking to. Learners can show interest in what someone is saying by asking clarifying questions and rephrasing what they've said to ensure they've fully understood.
2. Influencing others
In order to manage employees and clients effectively your students will need to be able to influence others. This can be done by building rapport, explaining why they are doing something, asking the right questions and selling themselves in a certain way.
3. Negotiating successfully
The key to closing sales, obtaining a favorable price for a product or service, or maintaining a cohesive team lies in the art of negotiation. Successful negotiators determine their objectives before starting, prepare fully to support their positions and always leave their emotions at home (or in the office).
4. Dealing with different communication styles
In the world of business, students will come across people who communicate differently. The three basic communication styles are aggressive, passive and assertive. They’ll need to know how to deal with these different styles if they want to succeed.
5. Speaking clearly and concisely
Students need to learn to express themselves clearly and convey their message in as few words as possible. It’s easy to ramble when you are nervous, so encourage them to think about what they want to say and, if necessary, make some brief notes beforehand.
How they apply these skills will depend on the issue at stake, the situation and who they're talking to, so they will need to adjust their behaviour accordingly. The more time you spend on this in class, the easier it will become.
If you need any guidance there are courses like Business Partner, which is a business English course that teaches real-world language and business skills which helps to teach the above skills mentioned. The course raises students’ awareness of different communication styles to help avoid misunderstandings and so they can be more perceptive and adapt their own styles according to the audience.
With the holiday season approaching, it’s good to add some fun into teaching to keep your students engaged and motivated. We’ve created 12 simple classroom activities and tips that you can carry out with your primary class to encourage them to be good.
In the fast-paced world of business, there is one undeniable fact that holds true: employees are the key to success. Their commitment and expertise propel organizations towards their objectives, which is why investing in a learning culture is essential. The advantages are numerous and include improved staff retention, increased productivity and the goal of higher employee engagement.
You may have heard the term learning management system (LMS) at work or perhaps during your time in education. For many, this throws out images of clunky, outdated systems that clumsily distribute course materials and are tough to use. But that is no longer the case. Modern LMS's are far more user-friendly, and it's time to relearn what you thought you knew about these tools.
In this ultimate guide, we will look at everything you need to know about learning management systems and why they are so beneficial.
A learning management system is a digital platform or software as a service (SaaS) solution that is used to create, organize and distribute online courses.
The idea is that these LMS platforms offer one central place for users to manage and access courses and learning materials. Depending on the user, this could be anything from self-paced e-courses to classroom training.
This can help facilitate a range of training, studying and skills development, as well as assessments, exams and certification management.
There are many great uses for learning management systems but these are used primarily by businesses and educational establishments. Here are some of the most common use cases for these platforms:
HR and management - The HR and management team might implement these across the business to help with learning and development and make sure that organizational goals are being hit
Employee onboarding - Those starting a new job may be given training via an LMS; this can make the onboarding process much quicker and simpler
Compliance training - Lots of roles require compliance training, for example health and safety training, and this is a great way for businesses to stay up to date and ensure everyone complies with regulations
Customer support - Some businesses use learning management systems to onboard customers or clients. This might include sharing user manuals and product guides. Plus, sales professionals might also use them to train new partners or clients in using their services or platforms.
Classroom learning - Lecturers and teachers can create and share course materials and align content and tests from one place. These can also be used to put a twist on traditional classroom learning.
Blended learning - Schools, colleges and universities may use these for online lessons and blended learning, particularly for remote students
Volunteer training - Charities and non-profits may also use an LMS to educate volunteers and keep them motivated about the cause
Of course, these platforms can and will be used in other ways, but these are some of the most common and beneficial uses for LMS's.
In most cases, learning management systems will have two primary user groups: administrators and learners.
Administrators are the people who create, manage and deliver e-learning. They may use these platforms to upload their own learning materials, or they may select courses and materials from an existing list given by the provider.
On the other hand, learners are the professionals or students who will use these platforms to train, study and gain new skills. Many modern LMS's allow multiple learners to train or access materials at the same time.
However, there is a third and final group that we have yet to mention: the parents of students using LMS's, particularly outside of school hours. In some cases, parents may have access to these systems to support students, track their progress or look at feedback from the teacher.
There are a variety of learning management systems out there and some are more advanced than others. That being said, many modern platforms will share similar features to ensure they stay competitive. Some of these key features may include:
Authoring tools that allow administrators to upload or build their own courses
Access to subject matter experts who can contribute to learning and development activities
Automated workflows that allow for the creation of personalized learning journeys
A resources library that holds all relevant learning materials, such as guides, video clips and courses
Quizzes and surveys for a more fun and engaging way to assess learners
Compliance features, such as automatic reminders that notify learners when it is time to retrain
Certificates and diplomas that give learners recognition as they study and meet their targets
Insights and analysis for individual progress and results, allowing administrators to identify gaps or areas where support is needed
Compatibility with mobile devices for studying on the go
Integrations with other internal systems and software
This is by no means a complete list and different platforms will have different functionality. However, these are some of the most common and beneficial features of many modern LMSs.
First and foremost, an LMS can be an excellent way for businesses to save time and money on training.
Of course there is an initial investment in the platform, but training can be expensive and time-consuming, particularly if it must take place in a location outside of the workplace. Therefore, this can be the more cost-effective solution. Not to mention, the materials are quick to access and can save time and effort.
These platforms are an excellent way to ensure that all mandatory training is completed on time and to the highest standard. For example, industry-specific training such as fire safety or cybersecurity training.
Administrators can access data and insights into their employee's learning. This can be a great way to see where more support is needed and to identify any skills gaps that need to be filled. Similarly, teachers can get to grips with how well their students are doing and if they need extra help in any subjects or areas.
Whether in school or the workplace, LMS's can be a great way to improve the learning process. It allows users to study and access learning materials from one accessible location. Plus, through a multimedia approach, they can use guides, videos and more to help them learn. This can ensure they engage with the materials and stay motivated.
Finally, an LMS can make communication between students, teachers, employees and employers far simpler. For example, automated reminders keep everyone in the loop and ensure all training is completed on time. But more than that, there is one central place to communicate, review feedback and access the same materials.
