Start-up guide: Language training for your business

Samantha Ball
Samantha Ball
A business woman stood in front of a board of sticky notes, with others looking at the sticky notes.
Reading time: 4 minutes

As HR professionals, you understand the importance of equipping your workforce with the skills they need to thrive. One such critical skill is proficiency in business English. Implementing a corporate language training program can seem daunting, but with the right resources and a clear plan, you can set your organization on a path to success. Here’s a methodical guide to help you get started with resources to help you along the way.

Start-up guide: Language training for your business
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Step 1: Assess your needs

Before diving into language training, it’s essential to understand your organization’s specific needs. Consider the following:

  • Identify roles and skills: Determine which roles require strong English proficiency. Use tools like the GSE Job Profiles to map English skills to over 1300 roles.
  • Evaluate current proficiency: Use automated English language tests like Versant by Pearson to assess the current proficiency levels of your employees. This will help you identify gaps and tailor your training programs accordingly.

Step 2: Choose the right training solutions

Selecting the appropriate training solutions is crucial for the success of your language program. Pearson offers a variety of options to suit different needs:

  • Digital Language Tutor: For scalable, remote learning, consider Mondly by Pearson and its Digital Language Tutor. This platform uses AI-powered Conversation Partners to simulate corporate scenarios, enhancing listening and speaking skills in relevant business contexts.
  • Instructor-led courses: For more personalized learning, explore courses like Business Partner and Step Up. These programs focus on developing business English and soft skills through authentic business situations and teamwork exercises.

Step 3: Develop a comprehensive plan

A well-structured plan ensures that your language training program is effective and sustainable. Here’s how to get started:

  • Set clear objectives: Define what you aim to achieve with your language training program. Whether it’s improving customer service, enhancing internal communication, or supporting international business expansion, having clear goals will guide your efforts.
  • Create a curriculum: Use tools like the GSE Teacher Toolkit to create job-specific language profiles and design a curriculum that aligns with your objectives.
  • Integrate assessments: Regularly assess your employees’ progress using tools like Versant by Pearson. This will help you measure the effectiveness of your training and make necessary adjustments.

Step 4: Secure stakeholder buy-in

Gaining support from key stakeholders is critical for the success of your language training program. Here’s how to build a compelling case:

  • Highlight the Benefits: Use data to demonstrate the tangible benefits of language training, such as improved customer satisfaction, increased revenue, and enhanced employee engagement. Refer to resources like the Global English Proficiency Report for insights.
  • Calculate ROI: Use our business case template to calculate the potential return on investment (ROI) of your language training program. This will help you present a well-rounded argument to decision-makers.

Step 5: Implement and monitor

Once you have your plan and stakeholder support, it’s time to implement your language training program:

  • Launch the program: Roll out the training program across your organization. Ensure that employees understand the objectives and benefits of the training.
  • Monitor progress: Regularly track the progress of your employees using assessments and feedback. Use this data to make necessary adjustments and ensure continuous improvement.

Explore further

For additional insights, watch the webinar series 'The Power of Language Training and Assessment for Businesses.' This series is designed for HR innovators, talent acquisition and development professionals, people managers, and business leaders. It covers how integrating English language training and assessments into your talent strategy can power business success. The webinars feature exclusive product demos, real case studies, and the latest data and research, making them a must-watch to set your workforce up for success.

For more resources, explore our comprehensive collection of articles, reports and tools:

By following these steps and leveraging Pearson’s innovative solutions, you can empower your workforce with the language skills they need to excel in today’s global business environment. Start your corporate language training journey today and unlock the full potential of your organization.

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    A teacher's guide to safe and ethical AI use for students
    By Charlotte Guest
    Reading time: 5 minutes

    Artificial Intelligence (AI) is becoming a normal part of education. Many students now use AI tools like ChatGPT, Gemini and Microsoft Copilot to help with homework, writing, studying and even learning new languages.

    These tools can be very helpful, but they also bring new challenges. Some students use AI to improve their understanding, while others may rely on it too much or copy its answers without thinking.

    Teachers have an important role to play. Instead of telling their students not to use AI, they can teach them to use it use it safely, responsibly and ethically. When students understand both the benefits and the risks, they can use AI to become better learners rather than simply finding shortcuts.

    What does ethical AI use mean?

    Ethical AI use means using AI in a fair, honest and responsible way.

    Students should think of AI as a learning assistant, not as someone who completes their work for them. AI can explain grammar, suggest vocabulary, give writing feedback or help students practise conversations. However, students should still make their own decisions, solve problems and create their own work.

    A simple rule to remember is:

    Use AI to support your learning, not replace it.

    This mindset helps students develop real language skills and become more confident learners.

    Talk openly about AI in the classroom

    Many students are already using AI, whether teachers ask them to or not. Because of this, it's important to create an open and honest conversation about AI rather than ignoring it.

    When students know they can ask questions without being judged, they are more likely to use AI responsibly. Explain when AI is helpful, when it should not be used and why learning still requires effort and practice.

    Every school may have different rules about AI, so make sure your students understand your expectations. If everyone knows what is allowed and what is not, there is much less confusion.

    Show students how AI can support learning

    AI works best when it helps students think, practice and improve.

    For example, students can ask AI to:

    • Explain difficult grammar rules
    • Create vocabulary quizzes
    • Suggest speaking questions
    • Practice everyday conversations
    • Check writing for grammar and spelling mistakes
    • Rewrite a text using simpler or more advanced English
    • Generate ideas before starting a writing task

    These activities encourage active learning because students are still involved in the process.

    However, AI should not be used to write essays, complete homework or answer exam questions without the student's own effort. If AI does everything, the student misses valuable opportunities to practice and improve.

    Protect students' privacy

    One of the most important lessons teachers can share is how to protect personal information online.

    Students should understand that AI tools may store conversations or use them to improve their systems. Because of this, they should never share private or sensitive information.

    Remind students not to enter:

    • Full names
    • Home addresses
    • Phone numbers
    • Passwords
    • Personal photos
    • School records
    • Private information about friends or family

    Instead, encourage students to use general examples when asking questions.

    For example, instead of sharing a real student's name in a piece of writing, they can simply say "the student" or create a fictional example.

    Learning to protect personal information is an important digital skill that goes beyond using AI.

    Teach students to question AI's answers

    AI is impressive, but it is not perfect.

    Sometimes AI gives incorrect information, misunderstands a question or even invents facts and references. Because AI often sounds confident, students may believe everything it says without checking.

    This is why critical thinking remains essential.

    Encourage students to ask themselves questions such as:

    • Does this answer make sense?
    • Can I find the same information somewhere else?
    • Would my teacher agree with this explanation?
    • Have I understood the answer or am I just copying it?

    Helping students develop these habits will make them stronger learners long after they leave the classroom.

    Encourage honesty and responsibility

    Being honest about AI use is an important part of academic integrity.

    If students use AI to brainstorm ideas, improve grammar or practice vocabulary, that can be a positive learning experience. However, they should not pretend that AI-generated work is completely their own if school policies require them to explain how AI was used.

    Teachers can make this easier by clearly explaining what is acceptable in different activities. For example, AI might be allowed for homework planning but not during assessments or exams.

    When expectations are clear, students are more likely to make responsible choices.

    Create simple classroom AI guidelines

    Instead of giving students a long list of rules, try creating a short classroom agreement together.

    You could ask students questions like:

    • When is AI useful?
    • When should we avoid using AI?
    • What does responsible AI use look like?
    • How can AI help us become better language learners?

    Together, you can create a simple agreement such as:

    • I will use AI to help me learn.
    • I will think before accepting AI's answers.
    • I will check important information.
    • I will not copy AI work and claim it as my own.
    • I will protect my personal information.
    • I will ask my teacher if I am unsure.

    When students help create the rules, they often feel more responsible for following them.

    Remember that teachers are still essential

    Some people worry that AI will replace teachers. In reality, AI cannot replace the human side of teaching.

    Teachers motivate students, answer unexpected questions, understand emotions and adapt lessons to meet individual needs. They encourage creativity, build confidence and create meaningful relationships in the classroom.

    AI can provide information, but it cannot replace encouragement, empathy or the experience that teachers bring every day.

    The best classrooms will combine the strengths of both teachers and technology.

    Supporting safe AI use in language learning

    AI is likely to remain an important part of education and language learners can benefit greatly from using it effectively. Instead of seeing AI as something to fear, teachers can help students understand how to use it safely, ethically and responsibly.

    By encouraging critical thinking, protecting privacy, promoting honesty and showing students how AI can support learning rather than replace it, we prepare them for a future where technology plays an important role.

    The goal isn't to stop students from using AI. The goal is to help them become confident, independent learners who know how to use these powerful tools wisely. With clear guidance from teachers, AI can become a valuable learning partner as students continue to develop the language skills and critical-thinking abilities they need for success.

  • Young woman writing in a notepad whilst looking at a laptop and wearing headphones
    Top tips for last-minute language exam prep
    By Charlotte Guest
    Reading time: 4 minutes

    Is your language exam only a few days away? Don't worry. Many students feel nervous before an exam, especially if they think they have not studied enough. The good news is that you can still use your time well. A few smart study habits can help you feel more confident and ready.

    Here are some simple and practical tips to help you prepare for your language exam at the last minute.

    1. Focus on the most important topics

    Don't try to learn everything. Instead, think about the topics that often appear in your lessons or practice tests. Spend more time on grammar points, vocabulary and skills that are likely to be in the exam.

    For example, if your course often tests the past tense, question words or common travel vocabulary, review those first instead of learning new topics.

    If you have old class notes or practice papers, use them. They can show you what you should review first.

    2. Review vocabulary every day

    Learning a few new words is good, but reviewing words you already know is even better before an exam.

    Write down important words and phrases. Read them aloud and try to use them in simple sentences. For example, if you are reviewing the word "appointment", you could write:

    • I have a doctor's appointment tomorrow.
    • She arrived early for her appointment.

    You can also use flashcards or a vocabulary app to test yourself. Short review sessions of 10 to 15 minutes can be very effective.

  • A woman on a laptop with headphones on and writing down on paper
    Are online checks reliable for English tests?
    By Alice Bazzi
    Reading time: 3 minutes

    Identity verification is one of the most critical steps in any English language test. For institutions and governments, the question is clear: can online ID checks really be trusted? With modern technology, the answer is simply yes. And, in many cases, they are even more robust than manual checks. 

    PTE Express uses advanced biometric verification, combining facial recognition with real-time ID validation. Candidates are required to present official identification, which is cross-checked using automated systems that detect inconsistencies, fraudulent markers and different forms of tampering. 

    What makes this approach particularly powerful is the consistency. Unlike human-led checks, which can vary depending on conditions, staff training or volume, AI-driven verification applies the same rigorous standard to every candidate. 

    Additionally, liveness detection technology ensures that the person taking the tests are physically present and not using any static image or recording. This eliminates common fraud risks that are associated with impersonation.