Supervisor's Survival Kit, 11th edition

Published by Pearson (October 6, 2008) © 2009

  • Cliff Goodwin Purdue School of Engineering and Technology at Indiana University and Purdue University Indianapolis (
  • Daniel B. Griffith Purdue School of Engineering and Technology at Indiana University and Purdue University Indianapolis
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For courses in Supervision and Supervisory Development.

Continuing the Elwood Chapman tradition, author Cliff Goodwin brings you The Supervisor’s Survival Kit, 11th Edition. Updated throughout, this edition focuses on the essential techniques and skills needed to be an effective supervisor. This text discusses how to make the transition to management, achieve productivity through people, build an effective team, and conduct essential supervisory tasks such as staffing, delegating, motivating and appraising employees. It offers a unique approach that fosters supervisory skills through the use of case studies and helps readers gain confidence in their new leadership and supervisory roles.

Table of Contents

 

Getting into Supervision

1.      Should You Be a Supervisor?

2.      Making the Transition

3.      The Supervisor’s Role and Responsibility in the Modern Organization

 

Human Relations and Communications: The Key to Successful Supervision

4.      Achieving Productivity Through People

5.      The Supervisor-Employee Relationship

6.      Creating a Productive Working Climate

7.      Quality Control and Continuous Improvement

8.      The Effective Work Team

9.      Communicating Privately

10. The Problem Employee

11. Staffing

12. Delegation

13. Use Your Knowledge Power

14. Managing Performance

 

Managing Yourself

15. Learning How to Concentrate and Manage Your Time

16. Establishing Goals and Planning

17. Setting Priorities

18. Make Decisive Decisions

 

Where Do I Go From Here?

19. Common Mistakes You Don’t Want to Make

20. Converting Change into Opportunity

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