職場でのコミュニケーションの強化:ビジネスの成功における言語評価の新たな役割

Andrew Khan
2人のビジネスマンが会議で一緒に座り、どちらもラップトップを見ていました
所要時間: 4分間

AIツールが世界中の職場に統合されることで、人々がプロフェッショナルなコミュニケーションをとる方法が変わり始めています。 研究によると 、AIを使用してドキュメントやメールの下書きを作成するのは、利便性や効率性だけでなく、言葉を明確かつ正確にしたいという願望によっても推進されていることが示唆されています。

書かれたテキストを翻訳、生成、または「修正」するためのツールは、潜在的に有用ではありますが、ビジネス関係を強化する口頭でのコミュニケーションの有効性には役立ちません。

あなたのチームのコミュニケーションは効果的ですか?
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視聴することにより、Pearsonがあなたの視聴データを1年間の間、マーケティングおよび分析のために共有することに同意したものとみなされます。クッキーを削除することで、同意を取り消すことができます。

効果的なコミュニケーションの重要性

カスタマーサポートへの電話、セールスプレゼンテーション、健康と安全に関する指示、同僚との日常的な関わりなど、職場での個人的および専門的なやり取りは、理解し理解する能力にかかっています。

同様に、コミュニケーションの明確さは、雇用主が持続的な成功に不可欠であると特定した多くの「将来のスキル」、特に リーダーシップ、コラボレーション、批判的思考、共感の中心です。

英語を第一言語とする人にとっては、これらのスキルに自信を持つのは難しいかもしれませんし、家庭では別の言語を使うかもしれないが、仕事では英語話す必要がある人にとってはさらに難しいことです。

第二言語を話す 英語 が直面する課題

英語習熟度を測定する評価を設計する際には、ペースの速い採用ワークフローに適合させる利便性と期間と、企業が結果に自信を持てるカバレッジとのバランスを取る必要があります。これは、効果的なコミュニケーションの最も重要な要素に焦点を当てることを意味します。

Versant by Pearson 英語スピーキングとリスニング試験のご紹介

新しい Versant by Pearson 英語 「スピーキング」と「リスニング」の 試験では、わずか17分でコミュニケーション能力 英語 能力を包括的に把握することができます。では、どこに焦点をあてればよいのでしょうか?

効果的な口頭でのコミュニケーション:リスニングスキルとスピーキングスキルのバランス

出発点として、私たちの調査で聞いた企業は、採用の意思決定において、 聞く ことは 話す ことと同じくらい重要なスキルであることを明確に示していました。

過去に営業やカスタマーサポートのトレーニングを受けたことがある人なら誰でも、「口は一つだが耳は二つある」という言葉に馴染みがあるでしょうが、これは、専門的な文脈では、細部やニュアンスについて積極的かつ注意深く耳を傾ける能力は、話すことの2倍価値があることを意味します。コミュニケーション能力を評価する際に、理解力と生産的なスピーチに同等の重みを置かなかったテストは、的外れです。

スピーチに対する期待の進化

また、私たちの調査では、近年、スピーチに対する期待が変化していることも指摘されています。採用時に 英語 が必要とされる仕事の範囲は多くの国で拡大しており、タクシー運転手からオンライン家庭教師まで、専門家はコミュニケーション能力を示すように求められることがよくあります。

このことを念頭に置いて、Pearson は Global Scale of English Job Profiles フレームワークを導入し、雇用主がさまざまなポジションの適切な英語要件を定義できるようにしました。

カスタマーサポートの役割とコミュニケーション能力

歴史的に職場で 英語 をテストする主なユースケースであるカスタマーサポートの役割も進化しています。雇用主は、複雑な問題を解決するための 真のコミュニケーション能力 に、米国風のアクセントで提供される台本や事前に準備された応答よりも、はるかに重視しています。

効果的な評価の設計

このことを考慮に入れて、私たちは、話し方とそのスピーチの内容の両方をテストするためのより効果的な方法を設計する必要があることを認識しました。話し方スコアは、流暢さ、または話し言葉の応答、発音、明瞭度の流動性とまとまりの測定をまとめたものです。

発音はアクセントとは異なり、受験者はインド訛り、フランス語訛り、または日本語訛りを持ちながら、母国語を話す人が期待する 英語 単語を発音することができます。明瞭度は、私たち全員がさまざまな方法で話し、自分自身に忠実な声で話すという現実を反映しており、その声が他の人に簡単に理解できるかどうかを評価します。

コミュニケーションスキルの測定

コミュニケーションスキルの最も適切な尺度は、流暢に話すように聞こえるかどうかではなく、言語能力を使用して意味を効果的に伝えることができるかどうかです。また、私たちのスピーチは、適切な語彙と文法の正確さを備えた、関連性があり、適切である必要があります。

音声コンテンツを測定する最も効果的な方法は、短い質問と限られた潜在的な回答のセットを、より自由形式の項目とブレンドすることであることがわかりました。これにより、受験者は有機的に話し、自分の言語スキルで何ができるかを実際に示すことができます。

公正で客観的な評価の価値

採用ツールとして、従業員の学習や能力開発のニーズを診断するために、または経時的な改善をベンチマークするために、 英語 評価は企業にとって大きな資産となりますが、それは公正かつ客観的で、真のコミュニケーション能力を支えるスキルに的を絞ったものである場合に限ります。

ウェビナーに参加して詳細をご覧ください

職場のコミュニケーションを強化し、ビジネスの成功を促進する上での言語評価の役割について深く掘り下げる洞察に満ちたウェビナーにご参加ください。今すぐ登録して席を確保し、 Versant by Pearson 英語 スピーキングとリスニングの 試験 が組織にどのように役立つかを学びましょう。

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    In today's digital world, students face constant distractions that can make it difficult to stay focused during lessons. From social media notifications to endless online content, maintaining attention has become one of the biggest challenges in modern education.

    This is where mindfulness in the classroom can make a significant difference. By helping students become more aware of the present moment, mindfulness can strengthen concentration, improve learning outcomes, and support overall wellbeing.

    What is "Autopilot" thinking?

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    This experience occurs when the brain slips into a semi-conscious state, often referred to as "autopilot" mode. During autopilot, we continue carrying out tasks while our thoughts drift elsewhere, planning future events, worrying about problems or replaying past experiences.

    While this automatic mode helps us complete routine tasks efficiently, it can also reduce our awareness of what's happening right now. As a result, students may appear present in class while their attention is elsewhere.

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    Why mindfulness matters in education

    According to mindfulness expert Jon Kabat-Zinn, mindfulness means:

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    The key phrase is "on purpose".

    Mindfulness trains students to deliberately focus their attention rather than allowing their minds to wander automatically. Like any skill, attention becomes stronger with practice. Repeated mindfulness exercises help create neural pathways that support concentration and self-awareness.

    For younger children, this is especially important because the brain develops rapidly during the primary school years. Building healthy attention habits early can have lasting benefits throughout education and beyond.

    Benefits of mindfulness in the classroom

    Implementing mindfulness activities in schools can offer several advantages:

    Improved attention span

    Regular mindfulness practice helps students sustain focus for longer periods, making it easier to engage with lessons, reading tasks and independent study.

    Better learning outcomes

    When students pay closer attention, they absorb and retain information more effectively, leading to stronger academic performance.

    Reduced stress and anxiety

    Mindfulness techniques can help students manage exam pressure, classroom stress and emotional challenges by encouraging calm, focused awareness.

    Stronger emotional regulation

    Students become more aware of their thoughts and feelings, helping them respond thoughtfully rather than react impulsively.

    Enhanced digital wellbeing

    Mindfulness can help counteract the constant distractions created by smartphones, social media and digital devices.

    Why attention skills are more important than ever

    Many educators are concerned about the impact of technology on student concentration. While researchers continue to debate whether overall attention spans are shrinking, there is broad agreement that attention is shaped by habit.

    The brain becomes better at whatever it repeatedly practices.

    If students frequently switch between apps, notifications and multiple streams of information, sustained focus can become more difficult. Conversely, practicing mindful attention strengthens the brain's ability to concentrate on a single task.

    This is particularly important for teenagers. During adolescence, the brain undergoes significant restructuring, strengthening frequently used neural pathways while reducing those that are rarely activated.

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    Three mindfulness activities for students

    Teachers can introduce mindfulness through simple exercises that fit naturally into the school day.

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    Help students develop awareness around screen time by encouraging intentional device use.

    Steps:

    1. Pause before using a device.
    2. Notice how you feel.
    3. Decide on a single task to complete.
    4. Visualize the steps required.
    5. Complete the task without distractions.
    6. Put the device away once finished.
    7. Reflect on any urge to continue scrolling.

    2. Mindful eating exercise

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    Ask students to:

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    • Identify five scents.
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    3. Breath counting for focus

    One of the simplest and most effective mindfulness exercises for students.

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    1. Sit comfortably.
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    How teachers can introduce mindfulness successfully

    Teachers do not need extensive training to begin incorporating mindfulness into lessons. Small, consistent practices often produce the greatest benefits.

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    • Starting lessons with a one-minute breathing exercise.
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    • Incorporating mindful listening activities during discussions.
    • Promoting conscious technology use in digital learning environments.

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    Setting boundaries and avoiding burnout as a language learner
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    Learning a new language can be exciting. It can also be challenging. Many language learners feel pressure to study every day, learn quickly and reach fluency as soon as possible.

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    • Who is your favorite character?
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