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We use and disclose this personal information for the following purposes:
(a) to fulfill your orders, to process payments (including by credit card) and to collect amounts you owe;
(b) to respond to your requests for information and service and to communicate with you;
(c) to carry out internal financial processes including to credit our sales representatives;
(d) for internal research to better understand your needs and ways in which we can improve our products, services and websites;
(e) to manage and administer our business;
(f) to send product information and special offers, including sample texts sent to educators, that we think may be of interest to you; in support of joint marketing and promotion activities with related entities, and to permit those related entities to send information or offers regarding their products and services to you, in each case if you have provided your consent to receiving such materials; and
We may also use or disclose your personal information for other purposes with your consent or as permitted or required by law.
In certain limited circumstances our collection, use or disclosure of your personal information without consent is permitted or required by law, for example, to collect a debt you owe to us or to comply with a subpoena or court order.
If you do not want your personal information collected, used or disclosed by us, please do one of the following: 1) follow the procedures, where available, indicated at the point of collection such as to "opt out" from the particular purposes of use and disclosure, or 2) if no "opt out" is available, do not submit personal information to us if you do not want us to collect, use or disclose it. If you have submitted personal information and later wish to withdraw your consent to its retention, use or disclosure, please contact us as indicated below. You may withdraw your consent, subject to legal or contractual restrictions and reasonable notice.
Please understand that without your consent, we may not be able to provide certain goods or services to you. For example, if you do not provide consent to collect and use personal information necessary to process an order that you wish to place, or if you withdraw your consent to uses that are necessary to fulfill your request, we may not be able to process your order or to supply those products to you. We will endeavour to advise you if this should happen.
We will protect your personal information using physical, electronic or managerial procedures designed to protect the integrity, security and appropriate use of your personal information and to prevent theft, loss, unauthorized access, disclosure, copying, use or modification. Authorized employees, agents and mandataries of Pearson who require the personal information to fulfil the purpose for which the information was collected will be permitted to access personal information. We will retain your personal information as is required for these purposes, subject to reasonable legal limitation periods and statutory or regulatory retention requirements and our document retention policies.
Although we have enacted security measures for our websites, we cannot guarantee the absolute security of our websites or the security of information that you submit (or that we send to you) over the Internet, since no Internet transmission is ever 100% secure or error-free. Your use of the Internet and electronic mail is at your own risk. You should take special care in deciding what information you send to us via e-mail or posting on the Pearson websites.
We have no intention of seeking personal information about minors who visit our websites. If such information is collected, this Privacy Statement will apply to that information. In addition, if we can identify a user as a minor, the personal information will not be used for further marketing and promotion unless the minor’s guardian has consented. We encourage you to ask your children to seek your permission before providing information about themselves or their family over the Internet.
Ask your parent or guardian for permission before you send any personal information over the Internet, including to our websites.
Pearson may establish and maintain a file of your personal information at our offices for the purposes described in this Privacy Statement. To request access to, or correction of, your personal information, please write to:
Pearson’s Privacy Compliance Officer at Pearson Canada Inc.
26 Prince Andrew Place
Toronto, Ontario M3C 2T8
In some circumstances Pearson may not be able to provide access to your information or to all of it. For example, Pearson will not provide access to information if doing so would reveal personal information about a third party, would reveal confidential commercial information, or if it is protected by solicitor-client privilege or was generated in the course of a formal dispute resolution process. If you have any questions, or if you wish to make inquiries, express concerns or make a complaint about our personal information practices, you may
A letter, fax, or email is the most reliable way to convey your concerns or wishes.
We reserve the right to make changes to this Privacy Statement. If this Privacy Statement materially changes, we will take reasonable measures to notify you of these changes, including posting a copy of the revised Privacy Statement on our websites. Your continued provision of personal information following notification of any material change and/or your continued access to the websites following the posting of any changes to this Privacy Statement shall constitute your acceptance of those changes. You may also contact us if you would like us to send you a copy of the most current version of this Privacy Statement.
Last Update: November 15, 2019
For a French version of this Privacy Statement, visit our Énoncé relatif aux renseignements personnels page or write to the Privacy Compliance Officer at the address set out above.
Pour une version française de cette politique, allez au Énoncé relatif aux renseignements personnels ou écrire à notre Responsable de la protection de la vie privée ("Privacy Compliance Officer") à l’adresse mentionnée ci-dessus.