Foundations of Lodging Management, 2nd edition

  • David K. Hayes
  • Jack D. Ninemeier
  • Allisha A. Miller

Foundations of Lodging Management

ISBN-13:  9780132560894

Hardcover
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$127.99 $159.99

What's included

  • Hardcover

    You'll get a bound printed text.

Overview

Written in an easy-to-read, easy-to-understand style, Foundations of Lodging Management, 2e explores how the lodging industry and the hotels in the industry operate. KEY FEATURES: With coverage of both small and large hotels, it addresses each department, including the front office, sales and marketing, housekeeping, maintenance and more! This edition features more on green initiatives and expanded discussion of revenue optimization.

Table of contents

  • 1. Introduction to the Lodging Industry
  • 2. The Structure of the lodging Industry
  • 3. Guest Service in the Lodging Industry
  • 4. Managing Lodging Operations
  • 5. Staffing the Lodging Operation
  • 6. The Front Office Department
  • 7. The Sales and Marketing Department
  • 8. The Housekeeping Department
  • 9. The Maintenance Department
  • 10. Food and Beverage Operations: Limited Service Hotels
  • 11. Food and Beverage Operations: Full-Service Hotels
  • 12. The Accounting Department
  • 13. Safety and Security
  • 14. Careers in the Lodging Industry

Published by Pearson (February 28th 2011) - Copyright © 2012