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Marketing for Hospitality and Tourism, 7th edition

  • Philip Kotler
  • John T. Bowen
  • James Makens
  • Seyhmus Baloglu

Published by Pearson (April 1st 2016) - Copyright © 2017

7th edition

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For courses in Hospitality Marketing, Tourism Marketing, Restaurant Marketing, or Hotel Marketing.


Marketing for Hospitality and Tourism, 7/e is the definitive source for hospitality marketing.

Taking an integrative approach, this highly visual, four-color book discusses hospitality marketing from a team perspective, examining each hospitality department and its role in the marketing mechanism. These best-selling authors are known as leading marketing educators and their book, a global phenomenon, is the leading resource on hospitality and tourism marketing. The Seventh Edition of this popular book includes new and updated coverage of social media, destination tourism and other current industry trends, authentic industry cases, and hands-on application activities.

Table of contents

Part I: Understanding the Hospitality and Tourism Marketing Process

1.     Introduction: Marketing for Hospitality and Tourism

2.     Service Characteristics of Hospitality and Tourism Marketing

3.     The Role of Marketing in Strategic Planning


PART II: Developing Hospitality and Tourism Marketing Opportunities and Strategies

4.     The Marketing Environment

5.     Managing Customer Information to Gain Customers Insights

6.     Consumer Markets and Consumer Buying Behavior

7.     Organizational Buyer Behavior of Group Market

8.     Customer Driven Marketing Strategy: Creating Value for Target Customers


PART III: Developing the Hospitality and Tourism Customer Value-Driven Strategy and Mix

9.     Designing and Managing Products and Brands: Building Customer Value

10.  Internal Marketing

11.  Pricing: Understanding and Capturing Customer Value

12.  Marketing Channels: Delivering Customer Value

13.  Engaging Customers and Communicating Customer Value

14.  Public Relations and Sales Promotion

15.  Professional Sales

16.  Direct, Online, Social Media and Mobile


PART IV: Managing Hospitality and Tourism Marketing

17.  Destination Marketing

18.  Next Year’s Marketing Plan

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