Pearson provides comprehensive online training expertly designed for the administrator role. Administrators will gain a thorough understanding of the administrative tools available in Pearson Connexus, including key tasks like how to provision users, copy courses, and enroll students and teachers into course sections.
Every administrator will have access to the Support Center, a one-stop training site to help make the most of our versatile Pearson Connexus platform. This site has dozens of professional development resources, including tutorials, user guides, and training materials. Districts will have access to various asynchronous support resources to refer to following initial onboarding and can schedule 30-minute synchronous help sessions via Ask a Trainer on the main menu. Administrators are welcome to share resources from Pearson Connexus Support or schedule a free, 30-minute help session with a learning facilitator.
For immediate staff assistance throughout the school year, the help desk is available for troubleshooting, information, and guidance for all questions and issues reported by schools and programs. The Help Desk answers questions related to the platform (functionality, permissions, roles, reports, etc.), LiveLesson® accounts (synchronous, direct instruction sessions), school or program procedures, and general how-to inquiries. Administrators and teachers can also access various support documents through Pearson Connexus Support.