Table of Contents
PART I: UNDERSTANDING THE HOSPITALITY AND TOURISM MARKETING PROCESS
1. Introduction: Marketing for Hospitality and Tourism
2. Service Characteristics of hospitality and Tourism Marketing
3. The Role of Marketing in Strategic Planning
PART II: DEVELOPING HOSPITALITY AND TOURISM MARKETING OPPORTUNITIES AND STRATEGIES
4. The Marketing Environment
5. Marketing Information Systems and Marketing Research
6. Consumer markets and Consumer Buying Behavior
7. Organizational Buyer Behavior of Group Market
8. Market Segmentation, Targeting, and Positioning
PART III: MANAGING HOSPITALITY AND TOURISM MARKETING
9. Destination Marketing
10. Next Year's Marketing Plan
PART IV: DEVELOPING THE HOSPITALITY AND TOURISM MAKRETING MIX
11. Designing and Managing Products
12. Internal marketing
13. Pricing Products: Pricing Considerations, Approaches, and Strategy
14. Distribution Channels
15. Promoting Products: Communication and Promotion Policy and Advertising
16. Promoting Products: Public Relations and Sales Promotion
17. Professional Sales
18. Direct and Online Marketing: Building Customer Relationships