These updates to invoices and credit memos come into effect from today, Monday 16 December, and updates to our statements will appear from January onwards. We’ve included details about what’s different along with some sample documents below.

Updated document formats

We’ve updated the following information on our invoices, credit memos and statements:

• Terms and conditions – a direct link to your terms and conditions is now displayed on the front page.
• Tax information – we’ve incorporated tax code information for international order shipping.
• Order number – this was previously called the ‘sales order number’.
• Commodity Totals – we’ve simplified the layout to focus on key information, such as Country of Dispatch.

Help and support

While these updates will not affect the frequency or ways in which you receive documents from Pearson, we understand that you may have questions, and we're here to help.

A guide to our updated documents

You can view samples of these changes in our new document guide:

Customer Service

We’re here to help with any questions, so please contact us for more information.
Email: customersolutions@pearson.com