Returns
Your return options
Returns information
For physical products
If for any reason you are not satisfied with your purchase, you may return your book(s), unopened CDs, unopened DVDs, or unopened software, in resalable condition and with the original receipt, within 30 days for a full refund.
You can request this refund in the Order History section of your account. Following this, you will be sent an email with the next steps.
Products should be shipped prepaid via a traceable method such as UPS. Please enclose a copy of your original invoice with the item(s), and be sure to include your full name and address on the outside of the package.
For electronic products
Electronic goods
eBooks, digital audio, digital videos or other digital goods cannot be returned for a refund. We do not offer a refund policy because it is impossible to return a digital product.
Pearson online subscription purchases
To request a refund for an online subscription please go to your order history and select Return next to your product.
Note: Refund requests must be made within 15 days of purchase.
For guests (non-registered customers)
Please submit your return request using 'Contact Us'
Return to
Returns should be shipped, by traceable carrier, prepaid to:
Pearson Returns Facility
258 Prospect Plains Road
Cranbury, NJ 08512-3605
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International ordering
Find contact information for when you’re looking to order books outside of your country of residence.
Shipping
Find help around your shipping options.
Important information
Orders for Propero digital products may be cancelled for a full refund for up to 24 hours after buying. For technical support assistance, you can speak or chat with a technician by going to http://propero.echelp.org/