Published by Pearson (June 11, 2021) © 2019
Medical Office Management is an authoritative guide to medical office management. It explores the skills needed to manage a medical office and navigate related challenges. With over 25 years in medical office management, Malone provides expert insight into office policies and procedures, health insurance, risk management, personnel management, and legal and ethical issues. This easy-to-read text is useful as a quick reference guide for both students and medical office managers.
The 2nd Edition expands its coverage of Affordable Care Act policies to include value-based payment, accountable care organizations, and new technologies improving health care. Using social media and patient check-in kiosks are now discussed as two new skills of importance to medical office managers.
1. Today's Healthcare Environment
2. Duties of the Medical Office Manager
3. Communications in the Medical Office
4. Managing the Front Office
5. Appointment Scheduling
6. Medical Records Management
7. Legal and Ethical Issues in Managing the Medical Office
8. Personnel Management
9. Regulatory Compliance in the Healthcare Setting
10. Use of Computers in the Medical Office
11. Office Policies and Procedures
12. Accounting and Payroll in the Medical Office
13. Billing and Collections
14. Health Insurance
15. Procedural and Diagnostic Coding
16. Quality Improvement and Risk Management
17. Marketing the Medical Office
Appendices
A. Internet Websites for Healthcare Professionals
B. Sample Medical Office Policy and Procedure Manual
C. Guidelines for Documenting in the Medical Record to Ensure Proper Coding
D. Answers to Chapter Case Study Questions
E. Registered Medical Assistant (RMA) Task List
F. CMA (AAMA) Occupational Analysis
G. Medical Terminology Word Parts
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