1. The Balance of Good Administration
2. Types of Facilities and Services
3. Financing the Provision of Care
4. Quality of Care
5. Workplace Safety
6. Health care Technology
7. Institutional Food Services
8. Compliance Plans
9. Strategic Planning
10. Risk Management
11. Crisis Management
12. Performance Improvement
13. Audits and Inspections
14. Legal and Ethical Issues
APPENDICES:
A. Case Studies
B. Websites for Additional Information
C. 30 Safe Practices for Better Health Care from AHRQ
D. Guidelines for Preventing Workplace Violence for Health Care & Social Service Workers
E. Compliance Plan Guidance for Individual and Small Group Physician Practices
F. Compliance Plan Guidance for Hospitals
G. U.S. Department of Health & Human Services Strategic Plan - Fiscal Years 2010-2015
H. Risk Management Plan: Risk Management & Medical Liability: A Manual for Indian Health Service & Tribal Health Care Professionals
I. Strengthening Health-System Emergency Preparedness: Toolkit for Assessing Health-System Capacity for Crisis Management – World Health Organization
Glossary
Index
