Closing the Service Gap, 1st edition

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ISBN-13: 9781292444352

Closing the Service Gap: How to connect customers, employees and organisations

Published 2023

This product is expected to ship within 3-6 business days for US and 5-10 business days for Canadian customers.

Part A: Connect

1. From empires to ecosystems
2. Sledgehammers, optional

Part B: Strengthen

3. There are no employees without customers
4. How to engage the distracted customer
5. The corporate need is simple – its employees

Part C: Lead

6. Learn to lead with RenDanHeYi
7. Serve more than just the customer

What's Next?

8. Mark the trajectory
Concluding thoughts