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Foundations of Lodging Management, 2nd edition

Published by Pearson (July 14, 2021) © 2012

  • David K. Hayes
  • Jack D. Ninemeier
  • Allisha A. Miller
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  • 1. Introduction to the Lodging Industry
  • 2. The Structure of the lodging Industry
  • 3. Guest Service in the Lodging Industry
  • 4. Managing Lodging Operations
  • 5. Staffing the Lodging Operation
  • 6. The Front Office Department
  • 7. The Sales and Marketing Department
  • 8. The Housekeeping Department
  • 9. The Maintenance Department
  • 10. Food and Beverage Operations: Limited Service Hotels
  • 11. Food and Beverage Operations: Full-Service Hotels
  • 12. The Accounting Department
  • 13. Safety and Security
  • 14. Careers in the Lodging Industry

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