Foundations of Lodging Management, 2nd edition

Published by Pearson (February 28, 2011) © 2012
  • David K. Hayes
  • Jack D. Ninemeier
  • Allisha A. Miller

Title overview

Covers small hotels, not just larger ones.

  • Addresses smaller, limited-service, franchised hotels and their challenges such as multi-tasking between housekeeping, front office, or sales and marketing departments and understanding the entire hotel and how its departments are interconnected.

Identifies and defines lodging language.

  • Defines jargon within the chapter and includes an extensive glossary of over 400 lodging-industry-specific definitions that readers can quickly find and review.

Includes All in a Day’s Work vignettes that are now numbered for easy identification.

  • Poses true-to-life lodging problems as well as possible solutions.
  • Develops decision-making skills and prompts class discussion.

Provides extensive Discussion Questions and Team Activities for each chapter.

  • Gives instructor’s ready-made homework problems and a variety of assignment activities.
  • Revenue Management
  • Reservation Management
  • Guest Stay Information
  • Guest Departure and payment
  • Accounting and Financial Summaries

New! Updated throughout including new information on:

  • Green initiatives in lodging
  • Changing role of online travel agents (OTAs)
  • Explosive impact of social networking on hotel room sales
  • The newest legislation regarding employee selection and retention
  • Updated financial and statistical data
  • Updated Lodging On-line website links
  • Expanded discussion of revenue optimization, rooms pricing and inventory management
  • Impact of 2008-2010 recession on the lodging industry
  • Addition of critical food safety temperatures¿

  • Provides additional perspective from leading educators in the field.

    • Table of contents

    • 1. Introduction to the Lodging Industry
    • 2. The Structure of the lodging Industry
    • 3. Guest Service in the Lodging Industry
    • 4. Managing Lodging Operations
    • 5. Staffing the Lodging Operation
    • 6. The Front Office Department
    • 7. The Sales and Marketing Department
    • 8. The Housekeeping Department
    • 9. The Maintenance Department
    • 10. Food and Beverage Operations: Limited Service Hotels
    • 11. Food and Beverage Operations: Full-Service Hotels
    • 12. The Accounting Department
    • 13. Safety and Security
    • 14. Careers in the Lodging Industry
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