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Hotel Operations Management, 3rd edition

Published by Pearson (July 14, 2021) © 2017

  • David K. Hayes
  • Jack D. Ninemeier
  • Allisha A. Miller
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1. The Hotel Industry: Overview and Professional Career Opportunities
2. Guest Service
3. The Hotel General Manager
4. Management, Supervision and Service Skills for the G.M.
5. Human Resources
6. Accounting
7. Revenue Management
8. Sales and Marketing
9. The Front Office
10. Housekeeping
11. Food and Beverage
12. Facility Engineering and Maintenance
13. Safety and Property Security
14. Franchise Agreements and Management Contracts
15. Managing in the Global Hotel Industry

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