Introduction to Hospitality, 9th edition
Published by Pearson (October 25, 2024) © 2025
  • John R. Walker
  • Josielyn T. Walker

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Key features

Features of Revel for the 9th Edition

  • Full-chapter audio allows students to listen and learn in an alternative format.
  • Interactive exercises such as multiple-choice questions and fill-in-the blank are integrated throughout the narrative so students can self-check their understanding at regular intervals before moving on.
  • Simulations are available for select chapters. Based on real examples, these interactive exercises allow students to experience the hospitality industry firsthand.
  • Flashcards and study tools provide practice with all the important key terms.
  • Learning objective quizzes and chapter quizzes test students' knowledge. They are graded instantly for immediate feedback, and scores are tracked in the instructor dashboard.

Table of contents

PART I: INTRODUCING HOSPITALITY AND LODGING

  1. Introducing Hospitality
  2. The Hotel Business
  3. Rooms Division
  4. Hotel Food and Beverage

PART II: BEVERAGES, RESTAURANTS, AND MANAGED SERVICES

  1. Beverages
  2. The Restaurant Business
  3. Restaurant Management
  4. Managed Services

PART III: TOURISM, RECREATION, ATTRACTIONS, CLUBS, AND GAMING

  1. Tourism
  2. Recreation, Attractions, and Clubs
  3. Gaming Entertainment
  4. Cruising

PART IV: ASSEMBLIES, EVENTS, ATTRACTIONS, LEADERSHIP, AND MANAGEMENT

  1. Meetings, Conventions, and Expositions
  2. Events
  3. Leadership, Management, and Marketing

PART V: MANAGERIAL AREAS OF THE HOSPITALITY INDUSTRY

  1. Planning
  2. Organizing
  3. Communication and Decision-Making
  4. Control
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