Title overview
Focus on IT management
- The focus on IT management in the book helps students know how to manage well. By focusing on IT management–rather than technical issues–the information in this text can be used by a wider range of business professionals.
- Chapters focus on critical IT management issues such as identity management, collaboration, communicating with business, improving relationships with the business, application portfolio management, managing IT-based risk, social computing and master data management.
Offer real-world current context
- Mini-cases: rather than learning concepts free of context, this text introduces students to the complex decisions facing real organizations through minicases. Twelve in all, four of which are new to this edition, these are not just abridged versions of full case studies, as they differ in two significant ways:
- A horizontal perspective takes a slice through a number of coexistent issues. Rather than looking for a solution to a specific problem, students must first identify and prioritize the issues, mimicking how real organizations would approach the same challenge.
- Highly relevant information engages students. Unlike standard cases, which intermix irrelevant information, every sentence of these cases has a purpose and reflects relevant information. As a result, students must analyze each case very carefully so as not to miss critical aspects of the situation.
- To assist instructors, extensive teaching notes are available for all mini-cases. Developed by the authors and based on “tried and true” in-class experience, these notes include:
- Case summaries
- Key issues within each case
- Ancillary information about the company/industry
- Guidelines for organizing the classroom discussion
- Mini-cases offer information about delivering business value at Hefty Hardware, customer service at Datatronics, innovation at International Foods, and IT Investment at North American Financial.
- The text presents models and frameworks to ue for IT decision making. This text provides extensive use of models and frameworks that students can use in their future careers.
- This new edition has been designed around an enhanced set of critical real-world issues in IT management today, such as:
- Innovating with IT
- Working with big data and social media
- Enhancing customer experience
- Designing for business intelligence
- Six new chapters focus on current critical issues in IT management, including:
- IT shared services
- Big data and social computing
- Business intelligence
- Managing IT demand
- Improving the customer experience
- Enhancing development productivity.
- Two significantly revised chapters on:
- Delivering IT functions through different resourcing options
- Innovating with IT
- Two new mini-cases based on real companies and real IT management situations:
- Working Smarter at Continental Furniture
- Enterprise Architecture at Nationstate Insurance
- A revised structure based on reader feedback moves six chapters and two mini-cases from the second edition moved to the website.
Table of contents
Section I: Delivering Value with IT
1. Developing and Delivering on the IT Value Proposition
2. Developing IT Strategy for Business Value
3. Linking IT to Business Metrics
4. Building a Strong Relationship with the Business
5. Communicating with Business Managers
6. Building Better IT Leaders from the Bottom Up
Mini-cases:
Delivering Business Value with IT at Hefty Hardware
Investing in TUFS IT Planning at ModMeters
Section II: IT Governance
7. IT Shared Services
8. Delivering IT Functions: A Decision Framework
9. The IT Budgeting Process
10. Managing IT-Based Risk
11. Information Management: The Nexus of Business and IT
Mini-cases:
Shared Services at RR Communications
Enterprise Architecture at Nationstate Insurance
IT Investment at North American Financial
Section III: IT-Enabled Innovation
12. Innovation with IT
13. Big Data and Social Media
14. Improving the Customer Experience: An IT Perspective
15. Business Intelligence
16. Enabling Collaboration with IT
Mini-cases:
Information Management at Homestyle Hotels
Innovation at International Foods
CRM at Minitrex
Customer Service at Datatronics
Section IV: IT Portfolio Development and Management
17. Application Portfolio Management
18. Managing IT Demand
19. Creating and Evolving a Technology Roadmap
20. Enhancing Development Productivity
21. Information Delivery: IT’s Evolving Role
Mini-cases:
Project Management at MM
Managing Technology at Genex Fuels
Working Smarter at Continental Furniture
Author bios
James D. McKeen is Professor Emeritus at the Queen's School of Business. He has been working in the IT field for many years as a practitioner, researcher, and consultant. In 2011, he was named the “IT Educator of the Year” by ComputerWorld Canada. Jim has taught at universities in the U.K., France, Germany, and the U.S. His research is widely published in a number of leading journals and he is the co-author (with Heather Smith) of five books on IT management. Their most recent book — IT Strategy: Issues and Practices (2nd edition)–was the best-selling business book in Canada (Globe and Mail, April 2012).
Heather A. Smith has been named the most-published researcher on IT management issues in two successive studies (2006, 2009). A Senior Research Associate with Queen’s University School of Business, she is the author of five books, the most recent being IT Strategy: Issues and Practices (Pearson Prentice Hall, 2012).She is also a Senior Research Associate with the American Society for Information Management’s Advanced Practices Council. A former senior IT manager, she is co-director of the IT Management Forum and the CIO Brief, which facilitate inter-organizational learning among senior IT executives. In addition, she consults and collaborates with organizations worldwide.
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