About the author
Author's acknowledgements
Publisher's acknowledgements
Introduction
Self-assessment questionnaire
Part 1: 10 Steps to Better Leadership
Step 1: Developing the right attitude
Step 2: Communication – how to get the best out of people
Step 3: How to build trust
Step 4: Adapting your leadership style for the best outcome
Step 5: Setting objectives that work
Step 6: Delegating to and up-skilling your team
Step 7: Motivating and engaging people
Step 8: Giving feedback that leads to positive change
Step 9: Moving from being reactive to proactive
Step 10: Managing up (or how to say no without ruining your career)
Part 2: 10 Leadership Skills in Action
- Leading a new team
- Leading a meeting
- Leading an appraisal
- Leading a conflict resolution session
- Leading a teleconference
- Leading a virtual team
- Leading a project
- Leading a strategy
- Leading a presentation
- Leading an interview
Part 3: 10 Common Leadership Challenges
- How do I balance leadership responsibilities with my day job?
- How do I manage a team that is split over multiple locations?
- How do I manage someone I’ve been promoted over?
- How do I deal with conflict in my team?
- How do I manage someone who is better than me?
- How do I engage my team with change?
- How do I appear confident, authoritative?
- How do I stay informed without micromanaging?
- How do I build team unity?
- How do I set effective targets?
Putting it into action (the mentor toolkit)
Self-assesment questionnaire
Index