Part 1 Marketing Strategy
- Market-led Strategic Management
- Strategic Marketing Planning
Part 2 Competitive Market Analysis
- The Changing Market Environment
- Customer Analysis
- Competitor Analysis
- Understanding the Organisational Resource Base
Part 3 Identifying Current and Future Competitive Positions
- Segmentation and Positioning Principles
- Selecting Market Targets
Part 4 Competitive Positioning Strategies
- Creating Sustainable Competitive Advantage
- Competing Through the New Marketing Mix
- Competing Through Innovation
- Competing Through Superior Service and Customer Relationships
Part 5 Implementing the Strategy
- Strategic Customer Management and The Strategic Sales Organisation
- Strategic Alliances and Networks
- Strategy Implementation and Internal Marketing
- Corporate Social Responsibility and Ethics
Part 6 Conclusions
- Marketing in the Twenty-First Century