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Technical Communication, 15th edition

Published by Pearson (April 13, 2021) © 2020

  • John M. Lannon University of Massachusetts, Dartmouth
  • Laura J. Gurak University of Minnesota
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Technical Communication offers complete coverage to develop you skills in technical communication, business communication, and professional writing. Today's workplace requires writing emails, memos, letters and informal reports, as well as more complex communications, such as formal reports, proposals, web pages and presentations. The text guides you to write persuasively, effectively and with perspective on technological innovations and global communications. Lannon and Gurak incorporate the interpersonal, logical, ethical and cultural demands of different forms of workplace communications and prepare you to navigate these considerations with ease.

The 15th Edition incorporates the latest innovations in workplace communication. The text retains the features that have made it a best-seller in technical communication, with updates that reflect the needs of today's technologically sophisticated, diverse and global workforce.

I. COMMUNICATING IN THE WORKPLACE

  1. Introduction to Technical Communication
  2. Meeting the Needs of Specific Audiences
  3. Persuading Your Audience
  4. Weighing the Ethical Issues
  5. Teamwork and Global Considerations
  6. An Overview of the Technical Writing Process

II. THE RESEARCH PROCESS

  1. Thinking Critically about the Research Process
  2. Evaluating and Interpreting Information
  3. Summarizing Research Findings and Other Information

III. ORGANIZATION, STYLE, AND VISUAL DESIGN

  1. Organizing for Readers
  2. Editing for a Professional Style and Tone
  3. Designing Visual Information
  4. Designing Pages and Documents

IV. SPECIFIC DOCUMENTS AND APPLICATIONS

  1. Email
  2. Workplace Memos and Letters
  3. Résumés and Other Job-Search Materials
  4. Technical Definitions
  5. Technical Descriptions, Specifications, and Marketing Materials
  6. Instructions and Procedures
  7. Informal Reports
  8. Formal Analytical Reports
  9. Proposals
  10. Oral Presentations and Video Conferencing
  11. Blogs, Wikis, and Web Pages
  12. Social Media

V. RESOURCES FOR TECHNICAL WRITERS

  • Appendix A: A Quick Guide to Documentation
  • Appendix B: A Quick Guide to Grammar, Usage, and Mechanics

Works Cited

Index

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