Training in Interpersonal Skills: TIPS for Managing People at Work, 6th edition

Published by Pearson (January 25, 2011) © 2012

  • Stephen P. Robbins San Diego State University
  • Philip L. Hunsaker University of San Diego

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For undergraduate and graduate courses in organizational behavior and human resources.
An applied approach to developing and practicing interpersonal skills.
By developing and practicing the material in Training in Interpersonal Skills, students can learn how to build productive relationships for any situation. This text also helps students master the skills necessary for personal and organizational effectiveness such as self-management, communication, teaming, and problem solving.
The sixth edition includes several new pedagogical tools–such as self-assessment quizzes, exercises, cases, etc.–and information on the importance and usage of social networking.  
For undergraduate and graduate courses in organizational behavior and human resources.
An applied approach to developing and practicing interpersonal skills.
By developing and practicing the material in Training in Interpersonal Skills, students can learn how to build productive relationships for any situation. This text also helps students master the skills necessary for personal and organizational effectiveness such as self-management, communication, teaming, and problem solving.
The sixth edition includes several new pedagogical tools—such as self-assessment quizzes, exercises, cases, etc.—and information on the importance and usage of social networking. 
Get students engaged in the material: Pedagogical Tools. Role-plays, cases, self-assessments, and exercises have been added to this edition. Specific examples of the tools found in this edition include:
  • New! Self-Assessment Questionnaires. By taking these questionnaires students will discover if they have:
    • Locus of control
    • Type A personality
    • Passive/assertive/aggressive behavior
  • New! Managers Application Tips boxes have been added to describe the results from each of the self-assessment questions.
  • New! Reinforcement Exercises address: 
    • Strategic planning for personal mission achievement
    • Giving and receiving feedback while protecting self-image
    • Avoiding diversity problems by learning from The Office: Diversity Day
  • The Behavior Skills Learning Model. Each chapter in Training in Interpersonal Skills is organized around the social learning model, which has been proven to be a successful pedagogical aid.
NEW! Provide the latest information: New Topics. The importance and usage of social networking, impression management, persuasion tactics of social proof, and ingratiation, group process loss, and facilitating stages of team development have been added to this edition.
Help build students’ skills from the ground up: Skill Focus. Since the original publication, this text has been recognized for successfully developing skill competencies. Students are provided with information to master self-management, communication, teaming, problem-solving, and leadership abilities such as persuasion, politicking, goal setting, motivating, coaching, and managing change.

Get students engaged in the material: Pedagogical Tools. Role-plays, cases, self-assessments, and exercises have been added to this edition. Specific examples of the tools found in this edition include:
  • New! Self-Assessment Questionnaires. By taking these questionnaires students will discover if they have:
    • Locus of control
    • Type A personality
    • Passive/assertive/aggressive behavior
  • New! Managers Application Tips boxes have been added to describe the results from each of the self-assessment questions.
  • New! Reinforcement Exercises address: 
    • Strategic planning for personal mission achievement
    • Giving and receiving feedback while protecting self-image
    • Avoiding diversity problems by learning from The Office: Diversity Day
  • The Behavior Skills Learning Model. Each chapter in Training in Interpersonal Skills is organized around the social learning model, which has been proven to be a successful pedagogical aid.
NEW! Provide the latest information: New Topics. The importance and usage of social networking, impression management, persuasion tactics of social proof, and ingratiation, group process loss, and facilitating stages of team development have been added to this edition.

Brief Contents

Part I: Self-Awareness

  • Chapter 1. Skills: An Introduction
  • Chapter 2. Self-Awareness: A Point of Departure
  • Chapter 3. Self-Management: Clarifying Values, Setting Goals, and Planning
  • Chapter 4. Applying Emotional Intelligence

Part II: Communicating

  • Chapter 5. Sending Interpersonal Messages
  • Chapter 6. Listening and Reading Nonverbal Messages
  • Chapter 7. Providing Feedback
  • Chapter 8. Communicating Across Cultures

Part III: Motivating

  • Chapter 9. Goal Setting
  • Chapter 10. Coaching, Counseling, and Mentoring
  • Chapter 11. Empowering People Through Delegation

Part IV: Leading

  • Chapter 12. Politicking
  • Chapter 13. Persuading
  • Chapter 14. Applying Leadership Style
  • Chapter 15. Managing Change

Part V: Teaming

  • Chapter 16. Facilitating Teamwork
  • Chapter 17. Valuing Diversity

Part VI: Problem Solving

  • Chapter 18. Ethical Decision Making
  • Chapter 19. Creative Problem Solving
  • Chapter 20. Resolving Conflicts
  • Chapter 21. Negotiating

Part VII: Integrating Exercises

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