Application Service Providers (ASPs) lease hosted software applications over broadband networks to companies of all sizes as a faster, less expensive, and simpler alternative to installed applications. ASPs especially benefit small-to-mid-size businesses (SMBs) because, until these services existed, most of these organizations could not afford enterprise applications. While the ASP industry is still young, experts predict that it will soon become amulti-billion dollar industry fueled largely by the explosion of SMBs looking to cash in on the Internet-driven global “e-conomy.”
ASPs free your company’s IT, training, technical support, and customer service staff from the onerous chore of installing, upgrading, and managing traditional in-house applications. As an executive or manager responsible forgetting the most competitive bang for your technology buck, you’ll find this ground-breaking guidebook invaluable for short-listing, evaluating, and selecting the best ASP match for your company’s business and IT requirements.
Application Service Providers (ASPs): A Manager’s Guide defines the ASP business model, explains the components of the “virtual” ASP technology platform, and differentiates between the various types of ASPs. This book also covers important topics such as:
This book also discusses future key developments that could affect your company:ASPs’ impact on the traditional reseller channel, emerging technologies and trends that will further improve how ASPs deliver hosted applications, and winning ASP survival strategies.
Finally, Application Service Providers features informative appendices listing selected ASPs by type, vertical markets served, and applications hosted. The author, leading you through the ASP evaluation process, includes comprehensive checklists of questions that you should ask ASP candidates before signing a contract.
Table of contents
1. The Tangled Roots of the ASP Phenomenon.
2. The ASP Coalition-No Single Vendor Can Do It All.
3. The ASP Hardware Platform.
4. The Data Center.
5. The ASP Network.
6. Varieties of ASP.
7. Security Issues for ASPs.
8. ASP Service-Level Agreements.
9. ASP Pricing Models.
10. ASP Customer Service and Technical Support.
11. Enabling Technologies for ASPs.
12. The ASP Channel.
13. What's Ahead for ASPs?
Appendix A: Guide to Location of ASP Case Studies in Different Chapters.
Appendix B: xSPs (ASP-Enabling Companies).
Appendix C: Selected ASPs in Major Vertical Markets.
Appendix D: Selected ASPs Offering Major Types of Hosted Applications.
Appendix E: Defining Your Low-Level ASP Requirements.
Appendix F: ASP Organizations and Publications.
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