Communicating in the Workplace, 1st edition
Published by Pearson (March 3rd 2009) - Copyright © 2010
1st edition
ISBN-13: 9780136136910
What's included
Overview
Chapter reviewer comments about Communicating in the Workplace should make you take another look! Here’s a sample.
Chapter 7 Conflict Resolution
“I think my typical student may benefit more from this chapter than from almost any other chapter in any communication book, as conflict is so prevalent and so many of us handle it inappropriately.”
Jeff Pomeroy, SW Texas Jr. College
Chapter 11 Verbal and Visual Supports
“I think this chapter, with its informative, direct writing style speaks to the college student trying to plan class presentations. This is usable information in a Business Communication class where the students will be giving group and individual presentations.”
“The illustrations themselves were excellent, in that they appealed to the modern student in class today: Nutrition-food pyramid, Sled design from Olympic Games, DUI information, and Toyota Hybrid car.”
Beverly Neville, Central NM Community College
Chapter 14 Persuasion
“The authors take a difficult communication concept and clearly teach students how compile a persuasive speech. I really enjoyed this chapter.”
Alma Martinez-Egger, Tarrant County Jr. College, NE
The writing style was professional, crisp, and direct.
Larry Richesin, U of Alaska, Bristol Bay Campus
Table of contents
1. Communication Concepts
2. Perception
3. Cultural Diversity
4. Language
5. Listening and Responding
6. Interpersonal Relationship Skills
7. Conflict Resolution
8. Teamwork
9. Preparing the Informative Presentation
10. Organizing Informative Outlines
11. Verbal & Visual Supports
12. Gathering Information
13. Delivering Presentations
14. Persuasive Speaking
15. Interviewing Skills
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