CompTIA A+ Core 2 (220-1002) Training Course

  • Designed for results
  • World-class experts
  • Flexible online learning
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$250

Everything you need

  • Video-based lessons (26 hours)
  • Interactive lab exercises
  • Self-study quizzes
  • Practice tests
  • 1-year access

Course experts

Overview

Launch your IT career with this expert-led online training course designed to help you master the broad range of knowledge required of technicians today. Prepare for the CompTIA A+ Core 2 (220-1002) exam, the preferred credential for technical support and IT operational roles, and become qualified for more senior support roles, while laying the foundation to advance to a junior system or network administrator.

The expert-led certification prep course provides a solid understanding of practical A+ skills and how to apply them. The course is full of hands-on demos, so you’ll see real hardware and software presentations, and be better equipped to troubleshoot and problem solve a wider variety of issues, including software, security, and operational procedures, like backup, recovery, safety, and documentation.

Who should take this course

Skill level | Beginner

This course is appropriate for anyone entering the IT field, current computer technicians, help desk technicians, and LAN support specialists. To become A+ certified you need to pass both the CompTIA A+ Core 1 (220-1001) and Core 2 (220-1002) exams. This course will prepare you for what’s covered in the CompTIA A+ Core 2 (220-1002) exam.

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Course includes

  • 26 hours of targeted lessons from industry leaders on how to implement and administer A+ solutions to address today’s technology challenges
  • Lessons organized around the four domains on the test, so you can take the CompTIA A+ Core 2 (220-1002) exam with confidence
  • Hands-on labs to simulate real-world experience (e.g., operating systems installation and configuration, software troubleshooting)
  • Self-study tools, such as quizzes, flash cards and exclusive practice tests to ensure readiness
  • 1 year of access*

What you'll learn

This Pearson IT Training Course covers the following skills tested within the four domains on the CompTIA A+ Core 2 (220-1002) exam including:

  • Operating Systems - Install and support Windows OS including command line and client support. Understand Mac OS, Linux and mobile OS
  • Security - Identify and protect against security vulnerabilities for devices and their network connections
  • Software Troubleshooting - Troubleshoot PC and mobile device issues including application security support
  • Operational Procedures - Best practices for safety and environmental impacts, as well as communication and professionalism skills

Course requirements

  • At least two computer systems, preferably one PC and one laptop, each running Windows (the more the better)
  • Virtualization software and at least one Linux OS (for example, Ubuntu Linux)
  • At least one smartphone or tablet computer
  • A printer
  • A SOHO wireless router
  • A USB flash drive
  • A basic PC toolkit
  • A basic mobile device toolkit

*Retake guarantee

Retake guaranteeDidn't pass your certification exam on your first try? We'll give you six months of additional access at no cost.

About Pearson IT Training Courses

Pearson IT Training Courses are complete and affordable packages of expert-led, self-paced courses designed to help you stand out with in-demand skills that take your career to the next level.

From learning to hands-on practice and application, our comprehensive certification prep courses ensure you are ready for exam success.

Course expert

  • David L. Prowse - Author, computer specialist, and technical trainer

    David L. Prowse

    David L. Prowse is an author, a computer specialist, and a technical trainer. Over the past decade, he has authored more than a dozen titles for Pearson. He has more than 20 years of technology experience spanning a variety of roles and has taught many computer courses including CompTIA A+, Network+, and Security+ to more than 2,000 students, both in the classroom and via the Internet. Visit his website at davidlprowse.com.

Course outline

  • Overview
  • Domain 1: Introduction
  • Lesson 1: Compare and Contrast Operating Systems
    • Lesson 1 Learning Objectives
    • 1.1 Types of Workstation Operating Systems
    • 1.2 32-bit versus 64-bit
    • 1.3 Smartphone & Tablet Operating Systems
    • 1.4 Vendor-Specific Limitations & OS Compatibility
  • Lesson 1: Review
    • Lesson 1 Flashcards
    • Lesson 1 Quiz
  • Lesson 1: Interactive Labs
  • Lesson 2: Windows Versions and Features
    • Lesson 2 Learning Objectives
    • 2.1 Comparison of Windows Versions and Features
    • 2.2 Corporate versus Personal Needs
  • Lesson 2: Review
    • Lesson 2 Quiz
  • Lesson 2: Interactive Labs
  • Lesson 3: Operating System Installation
    • Lesson 3 Learning Objectives
    • 3.1 Boot Methods
    • 3.2 Types of Installations
    • 3.3 Partitioning
    • 3.4 File Systems & Formatting
    • 3.5 Installation Considerations Part 1
    • 3.6 Installation Considerations Part 2
  • Lesson 3: Review
    • Lesson 3 Flashcards
    • Lesson 3 Quiz
  • Lesson 3: Interactive Labs
  • Lesson 4: Microsoft Command-line Tools
    • 4.1 Introduction to Microsoft Command-Line Tools and Help
    • 4.2 Command Prompt Basics (using Windows 8.1)
    • 4.3 File-related Commands Part 1
    • 4.4 File-related Commands Part 2
    • 4.5 Disk and File Checking Tools
    • 4.6 Working with Tasks
    • 4.7 Command-Line Networking in Windows Part 1 (ipconfig and ping)
    • 4.8 Command-Line Networking in Windows Part 2
    • 4.9 DISM
    • 4.10 Policy-based Commands
    • 4.11 Additional Command-Line Tools
  • Lesson 4: Review
    • Lesson 4 Flashcards
    • Lesson 4 Quiz
  • Lesson 4: Interactive Labs
  • Lesson 5: Microsoft Operating System Features and Tools
    • Lesson 5 Learning Objectives
    • 5.1 Administrative Tools Part 1 (Computer Management and the MMC)
    • 5.2 Administrative Tools Part 2 (Performance Monitor and WMD)
    • 5.3 Administrative Tools Part 3 (Task Scheduler and Print Management)
    • 5.4 Administrative Tools Part 4 (Local Users and Groups and Event Viewer)
    • 5.5 Administrative Tools Part 5 (Windows Firewall and Local Security Policy)
    • 5.6 Administrative Tools Part 6 (Component Services and Data Sources)
    • 5.7 System Configuration Utility
    • 5.8 Task Manager
    • 5.9 Disk Management
    • 5.10 System Utilities Part 1
    • 5.11 System Utilities Part 2
  • Lesson 5: Review
    • Lesson 5 Flashcards
    • Lesson 5 Quiz
  • Lesson 5: Interactive Labs
  • Lesson 6: Windows Control Panel Utilities
    • Lesson 6 Learning Objectives
    • 6.1 Internet Options
    • 6.2 Refresh Rates and Frame Rates
    • 6.3 Resolution
    • 6.4 Color Depth
    • 6.5 Aspect Ratio
    • 6.6 Folder Options
    • 6.7 System Properties - Windows 8.1
    • 6.8 Power Options
    • 6.9 Additional CP Icons Part 1 (Windows 8.1)
    • 6.10 Additional CP Icons Part 2 ( Windows 10)
  • Lesson 6: Review
    • Lesson 6 Flashcards
    • Lesson 6 Quiz
  • Lesson 6: Interactive Labs
  • Lesson 7: Application Installation and Configuration
    • Lesson 7 Learning Objectives
    • 7.1 System/OS Requirements for Applications, Install Methods, and Security
  • Lesson 7: Review
    • Lesson 7 Quiz
  • Lesson 7: Interactive Labs
  • Lesson 8: Windows Networking
    • Lesson 8 Learning Objectives
    • 8.1 Introduction to Windows Networking
    • 8.2 Types of Windows Networks
    • 8.3 Sharing and Mapping
    • 8.4 Administrative and Hidden Shares
    • 8.5 Establishing Network Connections
    • 8.6 Alternate IP Address
    • 8.7 Proxy Settings
    • 8.8 Remote Control of Windows Systems
    • 8.9 Firewall Settings
    • 8.10 Network Card Properties
  • Lesson 8: Review
    • Lesson 8 Flashcards
    • Lesson 8 Quiz
  • Lesson 8: Interactive Labs
  • Lesson 9: Linux and macOS Tools
    • Lesson 9 Learning Objectives
    • 9.1 Basic Linux Commands Part 1
    • 9.2 Basic Linux Command Part 2
    • 9.3 macOS and Linux Best Practices
  • Lesson 9: Review
    • Lesson 9 Flashcards
    • Lesson 9 Quiz
  • Lesson 9: Interactive Labs
  • Domain 1: Review
    • Domain 1 Quiz
  • Domain 2: Introduction
  • Lesson 1: Physical Security
    • Lesson 1 Learning Objectives
    • 1.1 Physical Security
  • Lesson 1: Review
    • Lesson 1 Flashcards
    • Lesson 1 Quiz
  • Lesson 1: Interactive Labs
  • Lesson 2: Logical Security
    • Lesson 2 Learning Objectives
    • 2.1 Active Directory
    • 2.2 User Authentication
    • 2.3 Firewall Security
    • 2.4 MDM Policies and DLP
    • 2.5 Certificates and Trust
    • 2.6 Principle of Least Privilege
  • Lesson 2: Review
    • Lesson 2 Flashcards
    • Lesson 2 Quiz
  • Lesson 2: Interactive Labs
  • Lesson 3: Wireless Security Protocols and Authentication Methods
    • Lesson 3 Learning Objectives
    • 3.1 Wireless Encryption Protocols
    • 3.2 Wireless Authentication (Enterprise)
  • Lesson 3: Review
    • Lesson 3 Flashcards
    • Lesson 3 Quiz
  • Lesson 3: Interactive Labs
  • Lesson 4: Malware Prevention, Detection, and Removal
    • Lesson 4 Learning Objectives
    • 4.1 Malware Part 1: Viruses and Worms
    • 4.2 Malware Part 2: Trojans, Rootkits, Ransomware, and More
    • 4.3 Keyloggers
    • 4.4 Tools and Methods for Defeating Malware
  • Lesson 4: Review
    • Lesson 4 Flashcards
    • Lesson 4 Quiz
  • Lesson 4: Interactive Labs
  • Lesson 5: Social Engineering and Additional Attacks and Threats
    • Lesson 5 Learning Objectives
    • 5.1 Social Engineering Part 1: Impersonation and Dumpster Diving
    • 5.2 Social Engineering Part 2: Phishing, Shoulder Surfing, and Tailgating
    • 5.3 Attacks on Passwords
    • 5.4 Spoofing and MITM
    • 5.5 DoS, DDoS, Botnets, and Zero-day Attacks
  • Lesson 5: Review
    • Lesson 5 Flashcards
    • Lesson 5 Quiz
  • Lesson 5: Interactive Labs
  • Lesson 6: Windows Security Settings
    • Lesson 6 Learning Objectives
    • 6.1 Users and Groups
    • 6.2 Shared Files and Folders
    • 6.3 Permissions
    • 6.4 System Files and Folders Part 1
    • 6.5 System Files and Folders Part 2
    • 6.6 BitLocker and EFS
  • Lesson 6: Review
    • Lesson 6 Flashcards
    • Lesson 6 Quiz
  • Lesson 6: Interactive Labs
  • Lesson 7: Workstation Security
    • Lesson 7 Learning Objectives
    • 7.1 Password Best Practices
    • 7.2 Account Management
    • 7.3 Basic Active Directory Functions
    • 7.4 Disabling AutoPlay/Autorun
  • Lesson 7: Review
    • Lesson 7 Flashcards
    • Lesson 7 Quiz
  • Lesson 7: Interactive Labs
  • Lesson 8: Mobile Device Security
    • Lesson 8 Learning Objectives
    • 8.1 Screen Locks
    • 8.2 Best Practices in the Case of Loss or Theft
    • 8.3 Additional Mobile Device Security
  • Lesson 8: Review
    • Lesson 8 Flashcards
    • Lesson 8 Quiz
  • Lesson 8: Interactive Labs
  • Lesson 9: Data Disposal and Destruction
    • Lesson 9 Learning Objectives
    • 9.1 Recycling & Repurposing Best Practices
    • 9.2 Physical Destruction
  • Lesson 9: Review
    • Lesson 9 Flashcards
    • Lesson 9 Quiz
  • Lesson 9: Interactive Labs
  • Lesson 10: SOHO Security
    • Lesson 10 Learning Objectives
    • 10.1 SOHO Wireless Security Part 1
    • 10.2 SOHO Wireless Security Part 2
  • Lesson 10: Review
    • Lesson 10 Flashcards
    • Lesson 10 Quiz
  • Lesson 10: Interactive Labs
  • Domain 2: Review
    • Domain 2 Quiz
  • Domain 3: Introduction
  • Lesson 1: Troubleshoot Microsoft Windows
    • Lesson 1 Learning Objectives
    • 1.1 Review of the A+ Troubleshooting Process
    • 1.2 Troubleshooting Windows Operating System Failures Part 1
    • 1.3 Troubleshooting Windows Operating System Failures Part 2
    • 1.4 Windows 10 Recovery Environment
    • 1.5 Windows 8/7 Recovery Environment
    • 1.6 Service Failures
    • 1.7 Performance and Application Issues
    • 1.8 Windows Troubleshooting Utilities Part 1
    • 1.9 Windows Troubleshooting Utilities Part 2
  • Lesson 1: Review
    • Lesson 1 Flashcards
    • Lesson 1 Quiz
  • Lesson 1: Interactive Labs
  • Lesson 2: Troubleshoot PC Security Issues
    • Lesson 2 Learning Objectives
    • 2.1 Invalid Certificate Issues
    • 2.2 Common Symptoms and Potential Culprits
    • 2.3 Tools Used to Solve Security Problems
  • Lesson 2: Review
    • Lesson 2 Flashcards
    • Lesson 2 Quiz
  • Lesson 2: Interactive Labs
  • Lesson 3: Best Practices for Malware Removal
    • Lesson 3 Learning Objectives
    • 3.1 Malware Removal Procedure
    • 3.2 Scenario - Scan For and Quarantine a Virus
  • Lesson 3: Review
    • Lesson 3 Flashcards
    • Lesson 3 Quiz
  • Lesson 3: Interactive Labs
  • Lesson 4: Troubleshoot Mobile OS and Application Issues
    • Lesson 4 Learning Objectives
    • 4.1 Troubleshooting Android and iOS
    • 4.2 Common Symptoms and Potential Culprits
    • 4.3 Tools Used to Solve Mobile Device Issues
  • Lesson 4: Review
    • Lesson 4 Flashcards
    • Lesson 4 Quiz
  • Lesson 4: Interactive Labs
  • Lesson 5: Troubleshoot Mobile OS Security Issues
    • Lesson 5 Learning Objectives
    • 5.1 Common Symptoms of Mobile OS Security Issues
    • 5.2 Tools Used to Solve Mobile OS Security Problems
  • Lesson 5: Review
    • Lesson 5 Flashcards
    • Lesson 5 Quiz
  • Lesson 5: Interactive Labs
  • Domain 3: Review
    • Domain 3 Quiz
  • Domain 4: Introduction
  • Lesson 1: Documentation
    • Lesson 1 Learning Objectives
    • 1.1 Network Documentation
    • 1.2 Knowledge Bases and Articles
    • 1.3 Policy Documentation
  • Lesson 1: Review
    • Lesson 1 Flashcards
    • Lesson 1 Quiz
  • Lesson 1: Interactive Labs
  • Lesson 2: Change Management
    • Lesson 2 Learning Objectives
    • 2.1 Purpose, Scope, and Analysis of Business Process Change
  • Lesson 2: Review
    • Lesson 2 Flashcards
    • Lesson 2 Quiz
  • Lesson 2: Interactive Labs
  • Lesson 3: Disaster Prevention and Recovery
    • Lesson 3 Learning Objectives
    • 3.1 Power Problems and Protective Devices
    • 3.2 Backup and Recovery
    • 3.3 Account Recovery Options
  • Lesson 3: Review
    • Lesson 3 Flashcards
    • Lesson 3 Quiz
  • Lesson 3: Interactive Labs
  • Lesson 4: Safety Procedures
    • Lesson 4 Learning Objectives
    • 4.1 ESD Prevention
    • 4.2 Equipment Grounding
    • 4.3 Toxic Waste Handling
    • 4.4 Personal Safety
  • Lesson 4: Review
    • Lesson 4 Flashcards
    • Lesson 4 Quiz
  • Lesson 4: Interactive Labs
  • Lesson 5: Environmental Impacts and Controls
    • Lesson 5 Learning Objectives
    • 5.1 MSDS Documentation
    • 5.2 Environmental Controls
    • 5.3 Power Concerns
  • Lesson 5: Review
    • Lesson 5 Flashcards
    • Lesson 5 Quiz
  • Lesson 5: Interactive Labs
  • Lesson 6: Incident Response, Licensing, and Regulated Data
    • Lesson 6 Learning Objectives
    • 6.1 Incident Response
    • 6.2 Licensing
    • 6.3 Regulated Data
  • Lesson 6: Review
    • Lesson 6 Flashcards
    • Lesson 6 Quiz
  • Lesson 6: Interactive Labs
  • Lesson 7: Communication and Professionalism
    • Lesson 7 Learning Objectives
    • 7.1 Communication Techniques
    • 7.2 Professionalism
  • Lesson 7: Review
    • Lesson 7 Flashcards
    • Lesson 7 Quiz
  • Lesson 7: Interactive Labs
  • Lesson 8: Basic Scripting
    • Lesson 8 Learning Objectives
    • 8.1 Introduction to Scripting
    • 8.2 Scripting in PowerShell
    • 8.3 Scripting in Bash
  • Lesson 8: Review
    • Lesson 8 Flashcards
    • Lesson 8 Quiz
  • Lesson 8: Interactive Labs
  • Lesson 9: Remote Access Technologies
    • Lesson 9 Learning Objectives
    • 9.1 RDP
    • 9.2 Telnet and SSH
  • Lesson 9: Review
    • Lesson 9 Flashcards
    • Lesson 9 Quiz
  • Lesson 9: Interactive Labs
  • Domain 4: Review
    • Domain 4 Quiz
  • Core 2 Summary

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