Developing Quality Technical Information: A Handbook for Writers and Editors, 3rd edition

Developing Quality Technical Information: A Handbook for Writers and Editors

ISBN-13:  9780133118971

IBM's indispensable guide to preparing outstanding technical information: now fully updated for the latest techniques, approaches, and best practices

• Reflects the changing and growing role of technical communicators in designing more usable products and embedding the right help at the right time, exactly where users need it
• Brings together IBM's proven guidelines and checklists for creating exceptionally effective content
• Helps you meet 9 core quality characteristics: accuracy, clarity, completeness, concreteness, organization, retrievability, style, task orientation, and visual effectiveness
• Extensive "before-and-after" examples show how to avoid or fix problems