Effective Help Desk Specialist Skills, 1st edition

Effective Help Desk Specialist Skills

ISBN-13:  9780789752406

Today's most complete and up-to-date guide to succeeding as a help desk professional

• Thoroughly explains modern help desk support roles and all essential skill sets
• Fully covers technical, security, and troubleshooting skills -- as well as crucial communications, writing, training, business, and personal skills
• Highly effective teaching, via proven pedagogical features: clear objectives and summaries, multiple choice review questions, exercises, projects, case studies, and more