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Exploring the Hospitality Industry [RENTAL EDITION]
ISBN-13: 9780134744919
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Overview
This print textbook is available for students to rent for their classes. The Pearson print rental program provides students with affordable access to learning materials, so they come to class ready to succeed.
For introductory courses in hospitality.
Empower tomorrow’s hospitality leaders
Exploring the Hospitality Industry fills a vital need: to broadly cover the hospitality industry and provide a dynamic introduction for hospitality management students. More practical than theoretical, the text addresses the latest trends across hospitality segments – from the traditional realms of tourism, hotels, and restaurants, to growth areas such as event management. The 4th edition examines the latest careers, operations, and management principles within each featured segment. Drawing on new learning outcomes, it analyzes the industry’s newest developments and challenges, while refreshing content to reflect ever-evolving roles and practices.
Exploring the Hospitality Industry, 4th edition is also available via Revel™, an interactive learning environment that enables students to read, practice, and study in one continuous experience. Learn more.
Table of contents
CHAPTER 1: HOSPITALITY SPIRIT
Welcome to You, the Future Hospitality Industry Leaders!
The Pineapple Tradition
The Interrelated Nature of Hospitality and Tourism
Characteristics of the Hospitality Industry
The Focus on Service
Perfecting Service
Career Paths
Career Goals
Self-Assessment and Personal Philosophy
Ethics
Ethical Dilemmas in Hospitality
Trends in Hospitality
Career Information
Summary
Key Words and Concepts
Review Questions
Internet Exercises
Apply Your Knowledge
Suggested Activity
Endnotes
CHAPTER 2: TOURISM
Tourism
Sustainable Cruising
Air Travel
Rail, Automobile, and Coach Travel
Traveling by Train
Traveling by Car
Traveling by Bus
Paris
Tourism Organizations
The Economic Impact of Tourism
Promoters of Tourism
Trends in Tourism
Career Information
Summary
Key Words and Concepts
Review Questions
Internet Exercises
Apply Your Knowledge
Suggested Activity
Endnotes
CHAPTER 3: CHARACTERISTICS OF TOURISM
Pleasure Travel
Business Travel
The Social and Cultural Impact of Tourism
Sustainable Tourism and Ecotourism
What Is Ecotourism?
Cultural Tourism
Heritage Tourism
Nature Tourism
Trends in Travel
Career Information
Summary
Key Words and Concepts
Review Questions
Internet Exercises
Apply Your Knowledge
Suggested Activities
Endnotes
CHAPTER 4: LODGING
Hotel Development and Ownership
Franchised Hotels
Franchising Trends
Rating and Classification of Hotels
Types and Location of Hotels
Best, Biggest, and Most Unusual Hotels and Chains
International Perspective
Sustainable Lodging
Trends in Hotel Development
Career Information
Summary
Key Words and Concepts
Review Questions
Internet Exercises
Apply Your Knowledge
Suggested Activity
Endnotes
CHAPTER 5: LODGING OPERATIONS
Functions and Departments of a Hotel
Early Inns
Role of the Hotel General Manager
Management Structure
The Departments
Property Management Systems
Revenue Management
Reservations
Communications CBX or PBX
Guest Services
Concierge
Housekeeping
Security/Loss Prevention
Food and Beverage Management
Kitchen
Hotel Restaurants
Bars
Stewarding Department
Catering Department
Room Service/In-Room Dining
Sustainable Lodging Operations
Trends in Lodging Operations
Career Information
Summary
Key Words and Concepts
Review Questions
Internet Exercises
Apply Your Knowledge
Suggested Activity
Endnotes
CHAPTER 6: CRUISING
Cruise Industry Development
Key Players in the Cruise Industry
The Cruise Market
All Aboard–Organization of the Cruise Ship
Cruise Destinations
Sustainable Cruising
Trends in the Cruise Industry
Career Information
Summary
Key Words and Concepts
Review Questions
Internet Exercises
Apply Your Knowledge
Suggested Activities
Endnotes
CHAPTER 7: RESTAURANTS
Restaurants
Classification of Restaurants
Sustainable Restaurants
Green Restaurant Certification 4.0 Standards
Trends in the Restaurant Business
Career Information
Summary
Key Words and Concepts
Review Questions
Internet Exercises
Apply Your Knowledge
Suggested Activities
Endnotes
CHAPTER 8: RESTAURANT OPERATIONS
Front of the House
Back of the House
Cost Control
Sustainable Restaurant Operations
Restaurant Manager Job Analysis
Trends in Restaurant Operations
Career Information
Summary
Key Words and Concepts
Review Questions
Internet Exercises
Apply Your Knowledge
Suggested Activities
Endnotes
CHAPTER 9: MANAGED SERVICES
Overview
Airlines and Airports
Military
Elementary and Secondary Schools
Colleges and Universities
Health Care Facilities
Business and Industry
Leisure and Recreation
Seniors
Sustainable Managed Services
Trends in Managed Services
Career Information
Summary
Key Words and Concepts
Review Questions
Internet Exercises
Apply Your Knowledge
Suggested Activity
Endnotes
CHAPTER 10: BEVERAGES
Wines
Sustainable Wine Production
Beer
Sustainable Brewing
Spirits
Nonalcoholic Beverages
Types of Bars
Liquor Liability and the Law
Trends in the Beverage Industry
Career Information
Summary
Key Words and Concepts
Review Questions
Internet Exercises
Apply Your Knowledge
Suggested Activities
Endnotes
CHAPTER 11: CLUBS
Development of Clubs
Types of Clubs
Key Players in the Club Industry
Club Management
Sustainable Golf Course Management
Trends in Club Management
Career Information
Summary
Key Words and Concepts
Review Questions
Internet Exercises
Apply Your Knowledge
Suggested Activities
Endnotes
CHAPTER 12: THEME PARKS AND ATTRACTIONS
The Development of Theme Parks
Size and Scope of the Theme Park Industry
Key Players in the Theme Park Industry
Regional Theme Parks
Theme Park Management
Sustainable Theme Parks
Fairs, Festivals, and Events
Employment
Trends in the Theme Park Industry
Career Information
Summary
Key Words and Concepts
Review Questions
Internet Exercises
Apply Your Knowledge
Suggested Activity
Endnotes
CHAPTER 13: GAMING ENTERTAINMENT
Gaming Entertainment
Historical Review of Gaming Entertainment
Size and Scope of Gaming Entertainment
Key Players in the Industry
Positions in Gaming Entertainment
Trends in the Gaming Entertainment Industry
Career Information
Summary
Key Words and Concepts
Review Questions
Internet Exercises
Apply Your Knowledge
Suggested Activity
Endnotes
CHAPTER 14: MEETINGS, CONVENTIONS, AND EXPOSITIONS
Development of the Meetings, Conventions, and Expositions Industry
Size and Scope of the Industry
Key Players in the Industry
Types of Meetings, Conventions, and Expositions
Venues for Meetings, Conventions, and Expositions
Trends in Meetings, Conventions, and Expositions
Career Information
Summary
Key Words and Concepts
Review Questions
Internet Exercises
Apply Your Knowledge
Suggested Activity
Endnotes
CHAPTER 15: SPECIAL EVENTS
What Event Planners Do
Event Management
Challenges for Event Planners and Managers
Classifications of Special Events
Required Skills and Abilities for Event Management
Special Event Organizations
Sustainable Special Events
The Special Event Job Market
Trends in the Special Event Industry
Career Information
Summary
Key Words and Concepts
Review Questions
Internet Exercises
Apply Your Knowledge
Suggested Activity
Endnotes
For teachers
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