Framework for Human Resource Management, A, 7th edition

  • Gary Dessler

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A Framework for Human Resource Management provides readers and practicing managers with a concise yet thorough review of essential HR management concepts–including fundamental practices, methods, topics, and relevant legal findings–in a highly readable and accessible format.

Table of contents

PART I Introduction   
Chapter 1 Managing Strategic Human Resources Today   
What Is Human Resource Management?   
Trends Influencing Human Resource Management   
The New Human Resource Managers   
Strategic Human Resource Management   
The Plan of This Book  
CASE INCIDENT: Jack Nelson’s Problem   
CONTINUING CASE: Carter Cleaning Company   

Chapter 2 Managing Equal Opportunity and Diversity   
Selected Equal Employment Opportunity Laws   
Defenses Against Discrimination Allegations   
Illustrative Discriminatory Employment Practices   
The EEOC Enforcement Process   
Diversity Management and Affirmative Action Programs   
CASE INCIDENT: A Case of Racial Discrimination?    
CONTINUING CASE: Carter Cleaning Company   
VIDEO CASE: Human Resource Management (At Patagonia)   
VIDEO CASE: Equal Employment (UPS) 

PART II Recruiting and Placing Employees   
Chapter 3 Personnel Planning, Recruiting, and Talent Management   
The Talent Management Framework   
The Basics of Job Analysis   
The Recruitment and Selection Process    
Workforce Planning and Forecasting   
Recruiting Job Candidates   
Developing and Using Application Forms   
CASE INCIDENT: Finding People Who Are Passionate about What They Do   
CONTINUING CASE: Carter Cleaning Company   
APPENDIX: Enrichment Topics in Job Analysis

Chapter 4 Testing and Selecting Employees   
The Basics of Testing and Selecting Employees
Using Tests at Work 
Interviewing Prospective Employees
Using Other Selection Techniques  
CASE INCIDENT: The Tough Screener  
CONTINUING CASE: Carter Cleaning Company   
EXPERIENTIAL EXERCISE: The Most Important Person You’ll Ever Hire

Chapter 5 Training and Developing Employees   
Orienting Employees   
The Training Process   
Implementation: Training Techniques
Managerial Development and Training   
Managing Organizational Change and Development   
Evaluating the Training Effort
CASE INCIDENT: Reinventing the Wheel at Apex Door Company   
CONTINUING CASE: Carter Cleaning Company   
EXPERIENTIAL EXERCISE: Flying the Friendlier Skies   
VIDEO CASE: Recruiting at Hautelook   
VIDEO CASE: Employee Testing and Selection at Patagonia   
VIDEO CASE: Training at Wilson Learning  

PART III Appraising and Compensating Employees   
Chapter 6 Performance Management, Appraisals, and Careers   
Basic Concepts in Performance Appraisal and Management   
Basic Appraisal Methods   
Practical Suggestions for More Effective Appraisals   
Coaching and Career Management   
Performance Management   
Talent Management Practices for Strategic Employee Appraisals
CASE INCIDENT: Appraising the Secretaries at Sweetwater U   
CASE INCIDENT: Back with a Vengeance   
CONTINUING CASE: Carter Cleaning Company   
EXPERIENTIAL EXERCISE: Appraising an Instructor   
Chapter 7 Compensating Employees   
What Determines How Much You Pay?   
How to Create a Market-Competitive Pay Plan   
Incentive Plans   
Employee Benefits   
Current Compensation Trends  
CASE INCIDENT: Salary Inequities at Acme Manufacturing   
CONTINUING CASE: Carter Cleaning Company   
EXPERIENTIAL EXERCISE: Ranking the College’s Administrators’ Jobs   
VIDEO CASE: Compensation (Focus Pointe)   
VIDEO CASE: Performance Management California Health Foundation
VIDEO CASE: Joie de Vivre Hospitality: Pay for Performance and Financial Incentives

PART IV Employee Rights and Safety  
Chapter 8
Managing Employee Ethics, Engagement, Retention, and Fair Treatment

Ethics and Fair Treatment at Work   
Managing Discipline and Privacy    
Managing Dismissals   
Managing Voluntary Employee Turnover and Retention   
Employee Engagement  
CASE INCIDENT: Enron, Ethics, and Organizational Culture   
CONTINUING CASE: Carter Cleaning Company  

Chapter 9 Managing Labor Relations and Collective Bargaining   
The Labor Movement   
Unions and the Law   
The Union Drive and Election  
The Collective Bargaining Process   
What’s Next for Unions?  
CASE INCIDENT: Negotiating with the Writers Guild of America   
CONTINUING CASE: Carter Cleaning Company  
EXPERIENTIAL EXERCISE: The Union-Organizing Campaign at Pierce U   

Chapter 10 Protecting Safety and Health   
Employee Safety and Health: An Introduction   
What Causes Accidents? 
How to Prevent Accidents   
Workplace Health Hazards: Problems and Remedies   
CASE INCIDENT: The New Safety and Health Program   
CONTINUING CASE: Carter Cleaning Company  
EXPERIENTIAL EXERCISE: Checking for Unsafe Conditions   
VIDEO CASE: Union-Management Relations (UPS)   
VIDEO CASE: Safety (California Health Foundation)   

Module A    Practical HR Tools, Guidelines, and Systems for Managers

Name Index   
Subject Index

Published by Pearson (July 3rd 2012) - Copyright © 2013