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How to Wow
- A strong Customer Experience strategy is the key to business success in the 21st Century.
- Customer Service alone is no longer enough and it’s the overall experience that customers are reviewing, judging and using to guide referrals – getting it wrong is not an option.
- Here are 88 tried and tested strategies for deliver the best possible experience.
- Every strategy is covered in less than 500 words, making it quick to read, easy to dip in and out of, and simple to implement:
o Insight – what it is and the theory behind why it works
o Case study/Scenario – more about the strategy in action
o What to do next –action plan on where to go and what to do next
- Provides fact, effective and smart ways for businesses of any size and budget to wow their customers and keep them coming back.
- All the theory is quickly explained and as easy to understand as the tips, tricks and brilliant ideas are fast to implement.
- A holistic approach to whole customer journey – from internal processes, to external customer-facing execution and strategy.
- Packed full of fast answers to every customer experience question
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