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Intercultural Business Communication, 6th edition

  • Lillian Chaney
  • Jeanette Martin

Published by Pearson (December 29th 2012) - Copyright © 2014

6th edition

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Intercultural Business Communication (2-downloads)

ISBN-13: 9780133058055

Includes: Unassigned

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  • Unassigned

Overview

This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book.

Directed primarily toward business majors, this text also provides practical content to current and aspiring industry professionals.


With the globalization of the world economy, it is imperative for current and future managers to be sensitive to the differences they will encounter in intercultural communication. To help make readers aware of these differences, Intercultural Business Communication contains practical guidelines and information on how to conduct negotiations across countries, write business letters in different societies, and includes the general “dos” and “don’ts” in international business.

Table of contents

1. The Nature of Intercultural Communication

2. Universal Systems

3. Contrasting Cultural Values

4. Cultural Shock

5. Language

6. Oral and Nonverbal Communication Patterns

7. Written Communication Patterns

8. Global Etiquette

9. Business and Social Customs

10. Intercultural Negotiation Process

11. Intercultural Negotiation Components

12. Laws Affecting International Business and Travel

Appendix A: Glossary

Appendix B: Answers to Exercises

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