Intercultural Business Communication, 6th edition

Published by Pearson (July 14, 2021) © 2022

  • Lillian H. Chaney The University of Memphis
  • Jeanette Martin
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Buy nowOpens in a new tab

In this eTextbook — More ways to learn

  • More flexible. Start learning right away, on any device.
  • More supportive. Get AI explanations and practice questions (select titles).
  • More interactive. Bring learning to life with audio, videos, and diagrams.
  • More memorable. Make concepts stick with highlights, search, notes, and flashcards.
  • More understandable. Translate text into 100+ languages with one tap.
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Title overview

For courses in Intercultural Business Communication.
 
Prepare future managers to face the differences in business communication across cultures.

With the globalization of the world economy, it is imperative for current and future managers to be sensitive to the differences they will encounter in intercultural communication. To help make students aware of these differences, Intercultural Business Communication contains practical guidelines and information on how to conduct negotiations across countries, write business letters in different societies, and includes the general “dos” and “don’ts” in international business.

Table of contents

Brief Contents

  1. The Nature of Intercultural Communication
  2. Universal Systems
  3. Contrasting Cultural Values
  4. Cultural Shock
  5. Language
  6. Oral and Nonverbal Communication Patterns
  7. Written Communication Patterns
  8. Global Etiquette
  9. Business and Social Customs
  10. Intercultural Negotiation Process
  11. Intercultural Negotiation Components
  12. Laws Affecting International Business and Travel

Appendix A: Glossary

Appendix B: Answers to Exercises

Author bios

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