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Intercultural Encounters provides a brief, but broad introduction to the fundamentals of intercultural communication.
This book combines theory and knowledge from different disciplines to help prepare the reader to interact successfully with people who think, feel, and behave differently than they do. Brief commentaries from noted scholars in the field, exercises, activities, and discussion questions provide the reader with an opportunity to develop communication skills in today’s increasingly diverse world.
Table of contents
I. COMMUNICATION ACROSS CULTURES.
1. Intercultural Encounters.
Diversity in America.
Globalization and Technology.
Origins of Intercultural Contact.
Communicating Competently Interculturally.
The Field of Study.
An Educational Exigency.
2. Culture: The Heart of Diversity.
Broad Version of Culture.
Narrow Version of Culture.
Culture is a Blueprint.
Comparing Cultural Patterns.
Cultural Impact on Life.
3. Interpersonally Communicating.
Forms of Communication.
Oral Communication Defined.
Classes of Messages.
The Communication Process.
4. Communicating Across Cultures.
Cultures within Cultures.
Americans are Us.
Membership in Multiple Microcultures.
Culture’s Impact on Communication.
Axioms about Intercultural Communication.
The Three Worlds of Communication.
II. COMPONENTS OF INTERCULTURAL COMMUNICATION.
5. Perceiving and Motivating.
The Perception Process.
The Western View of Motivation.
The Easter View of Motivation.
6. Behavorial Guides.
Values: Cultural Standards.
Dominant American Values.
7. Cultural Antipathy.
Causes of Prejudice.
8. Cultural Foundations: Social Institutions.
9. Culturally Diverse Interpersonal Relationships.
Interpersonal Intercultural Conflict.
The Conflict Process.
Conflict Management and Resolution.
III. TRANSMITTING INTERCULTURAL MESSAGES.
10. Communicating Verbally Interculturally.
Types of Languages.
11. Verbal Diversity Among Americans.
12. Communicating Nonverbally Interculturally.
Verbal and Nonverbal Communication.
Characteristics of Nonverbal Communication.
Functions of Nonverbal Behavior.
Physical Appearance and Clothing.
Monitoring Nonverbal Behavior.
IV. ACHIEVING COMPETENCE IN INTERCULTURAL COMMUNICATION.
13. Adapting to Diversity: Culture Shock.
Causes of Cultural Shock.
Stages in Cultural Shock.
Coping on a Short Term Basis.
Assimilation and Pluralism.
14. Coping Competently with Strangers.
Intercultural Communication Competence.
Achieving Intercultural Competence.
Training to Work Abroad.
Ethics in Intercultural Encounters.
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