For introductory courses in hospitality.
An engaging introduction to hospitality, for tomorrow’s managers
Introduction to Hospitality is a lively, comprehensive survey of the world’s largest industry — hospitality. Students explore the vibrant inner workings of each hospitality segment, including hospitality and lodging; beverages, restaurants, and managed services; tourism, recreation, attractions, clubs, and gaming; assemblies, events, and attractions; and managerial areas of the hospitality industry. The 8th edition highlights a range of issues shaping the future of each segment of the hospitality industry.
Introduction to Hospitality, 8th Edition, will also be available in spring 2020 via Revel™, an interactive learning environment that enables students to read, practice, and study in one continuous experience. Use ISBN 9780135214367 to purchase the Revel access card.
Table of contents
PART 1: INTRODUCING HOSPITALITY AND LODGING
1. Introducing Hospitality
2. The Hotel Business
3. Rooms Division
4. Hotel Food and Beverage
PART 2: BEVERAGES, RESTAURANTS, AND MANAGED SERVICES
6. The Restaurant Business
7. Restaurant Management
8. Managed Services
PART 3: TOURISM, RECREATION, ATTRACTIONS, CLUBS, AND GAMING
10. Recreation, Attractions, and Clubs
11. Gaming Entertainment
PART 4: ASSEMBLIES, EVENTS, AND ATTRACTIONS
12. Meetings, Conventions, and Expositions
13. Special Events
PART 5: MANAGERIAL AREAS OF THE HOSPITALITY INDUSTRY
14. Leadership and Management
17. Communication and Decision Making
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