Kaizen Strategies for Customer Care: How to Create a Powerful Customer Care Program and Make it Work, 1st edition
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"At last a book to show you in very practical terms what real changes you have to make to become truly customer focused." ¿ Cannon Ltd.
A proven framework to implement a customer-focused strategy using the nine basic principles of Kaizen.
Published by FT Press (October 27th 1995) - Copyright © 1996