ManageFirst: Principles of Food and Beverage Management, 2nd edition


This text focuses on PRINCIPLES OF FOOD AND BEVERAGE MANAGEMENT topics. It includes essential content plus learning activities, case studies, professional profiles, research topics and more that support course objectives.


The text and exam are part of the ManageFirst Program® from the National Restaurant Association (NRA). This edition is created to teach restaurant and hospitality students the core competencies of the Ten Pillars of Restaurant Management. The Ten Pillars of Restaurant Management is a job task analysis created with the input and validation of the industry that clearly indicates what a restaurant management professional must know in order to effectively and efficiently run a safe and profitable operation. The ManageFirst Program training program is based on a set of competencies defined by the restaurant, hospitality and foodservice industry as those needed for success. This competency-based program features 10 topics each with a textbook, online exam prep for students, instructor resources, a certification exam, certificate, and credential. The online exam prep for students  is available with each textbook and includes helpful learning modules on test-taking strategies, practice tests for every chapter, a comprehensive cumulative practice test, and more!


This textbook includes an exam answer sheet to be used with the paper-and-pencil version of the ManageFirst certification exam.

Table of contents



Features of the ManageFirst Books

Real Manager


1 — It All Starts With the Menu

2 — Standardized Recipes Are Critical

3 — Product Purchasing

4 — Product Receiving, Storing, and Issuing

5 — Quality Food Production Standards

6 — Quality Beverage Management Standards

7 — Facilitating Performance of Production Staff

8 — Communicating with Customers

9 — Managing Buffets, Banquets, and Catered Events

10 — Food and Beverage Management: Analysis and Decision Making


Field Project



Published by Pearson (May 14th 2012) - Copyright © 2013