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For courses in medical clerical and administrative medical assisting.

The authoritative guide to the skills and issues of medical office management
Medical Office Management explores the skills needed to manage a medical office and the issues students can expect to encounter in the field. With over 25 years in medical office management, Malone provides expert insight into office policies and procedures, health insurance, risk management, personnel management, and legal and ethical issues. This easy-to-read text is useful as a quick reference guide for both students and medical office managers. The 2nd edition expands its coverage of Affordable Care Act policies to include value-based payment, accountable care organizations, and new technologies improving health care.

Table of contents

1. Today’s Healthcare Environment
2. Duties of the Medical Office Manager
3. Communications in the Medical Office
4. Managing the Front Office
5. Appointment Scheduling
6. Medical Records Management
7. Legal and Ethical Issues in Managing the Medical Office
8. Personnel Management
9. Regulatory Compliance in the Healthcare Setting
10. Use of Computers in the Medical Office
11. Office Policies and Procedures
12. Accounting and Payroll in the Medical Office
13. Billing and Collections
14. Health Insurance
15. Procedural and Diagnostic Coding
16. Quality Improvement and Risk Management
17. Marketing the Medical Office

A. Internet Websites for Healthcare Professionals
B. Sample Medical Office Policy and Procedure Manual
C. Guidelines for Documenting in the Medical Record to Ensure Proper Coding
D. Answers to Chapter Case Study Questions
E. Registered Medical Assistant (RMA) Task List
F. CMA (AAMA) Occupational Analysis
G. Medical Terminology Word Parts

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