Messages: Building Interpersonal Communication Skills, Fifth Canadian Edition, 5th edition
Published by Pearson Canada (May 15th 2015) - Copyright © 2016
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Messages: Building Interpersonal Communication Skills, Fifth Canadian Edition, is a practical, task-oriented introduction to the field of interpersonal communication that integrates critical thinking into all aspects of interpersonal communication. The new Fifth Canadian Edition has been updated to include new sections on multicultural communication, workplace communication, computer-mediated-communication, ageism and heterosexism, nonverbal communication, anger, dating violence, and conflict management.
The combination of text and exercises encourages the development of interpersonal skills, explains the influence of culture and gender on interpersonal communication, and stresses listening as an essential part of interpersonal communication.
Table of contents
PART ONE MESSAGES ABOUT THE SELF AND OTHERS
1 Foundations of Interpersonal Communication
2 Culture and Interpersonal Communication
3 Perception of Self and Others
4 Listening in Interpersonal Communication
PART TWO INTERPERSONAL MESSAGES IN CONTEXT
5 Verbal Messages
6 Nonverbal Messages
7 Emotional Messages
8 Conversation Messages
PART THREE MESSAGES IN CONTEXT
9 Interpersonal Relationships
10 Interpersonal Communication and Conflict
11 Interpersonal Communication and the Workplace
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