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Organizational Behavior for the Hospitality Industry, 1st edition

  • Florence Berger
  • Judi Brownell

Published by Pearson (April 23rd 2008) - Copyright © 2009

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Organizational Behavior for the Hospitality Industry (Subscription)

ISBN-13: 9780133004755

Includes: eBook
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  • eBook

    A digital version of the text you can personalize and read online or offline.


Table of contents

Table of Contents


1. Customer Care

2. Communicating in Organizations

3. Understanding the Diverse Workforce

4. The Power of Teams in Hospitality

5. Group Problem-Solving and Decision-Making

6. Managing Time

7. Managing Stress

8. Promoting Creativity

9. Setting Personal and Professional Goals

10. Managing Conflict

11. Motivating Employees

12. Counseling Employees

13. Understanding Power and Politics in Organizations

14. Leading Hospitality Organizations

15. Icebreakers and Closers

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