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Overview

A “handbook” for communicating in the work environment

 

Assuming a unique perspective for an organizational communication text, this book focuses students on how to communicate with managers and peers to survive, thrive and prosper in organizational environments.

 

This “survival guide for employees” centers on understanding how and why managers communicate the way they do and how employees can adapt their own communication skills to be more effective in the organizational environment. Students who master the study guide objectives in this book will be better prepared to function in real organizational situations. This text provides clear and concise guidelines, along with a foundation of theory and scholarship, to help students become more effective communicators in today's workforce.

 

Learning Goals
Upon completingthis book, readers will be able to:

  • Communicate effectively with managers and peers
  • Understand how and why managers communicate the way they do
  • Differentiate between good and poor communication skills

 

Table of contents

In This Section:

1. Brief Table of Contents
2. Full Table of Contents

1. Brief Table of Contents

Chapter 1: The Nature of Organizations
Chapter 2: The Nature of Communication in Organizations
Chapter 3: Nonverbal Behavior and Communication
Chapter 4: Administration, Supervision, and Communication
Chapter 5: Barriers to Effective Communication
Chapter 6: Personality, Temperament, and Communication Traits
Chapter 7: Organizational Orientations and Communication Traits
Chapter 8: Perceptions of People in Organizations
Chapter 9: Approaches to Management
Chapter 10: Power and Status
Chapter 11: Organizational Culture
Chapter 12: Communication and Change
Chapter 13: Disagreement, Conflict, and Groupthink
Chapter 14: Effective Supervisory and Subordinate Relationships
Chapter 15: Discrimination and Pseudodiscrimination
Chapter 16: When All Else Fails...Get Out

2. Full Table of Contents

Chapter 1: The Nature of Organizations
Types of Organizations
Common Characteristics of Organizations
Organizational Environments
Preliminary Principles for Peons
Viewing Organizations

Chapter 2: The Nature of Communication in Organizations
Myths and Misconceptions about Communication in Organizations
Organizational Communication Defined
Components of Communication
Functions of Communication in Organizations
Organizational Communication Networks
Formal Communication Flow and Impact

Chapter 3: Nonverbal Behavior and Communication
Significance of Nonverbal Communication in Organizations
Functions of Nonverbal Messages
Categories of Nonverbal Messages
Immediacy and Organizational Communication

Chapter 4: Administration, Supervision, and Communication
Supervisors' Duties: Subordinates' Views
Why Aren't Managers Doing Their Jobs?
To Supervise or to Administer? That Is the Question
What Kind of Manager Do You Have?

Chapter 5: Barriers to Effective Communication
Climate Control
Status
Communication Overload
Defensiveness

Chapter 6: Personality, Temperament, and Communication Traits
Personality and Temperament
Temperament/Personality and Communication
Communication Traits
Sociocommunicative Orientations and Styles

Chapter 7: Organizational Orientations and Communication Traits
Organizational Orientations
Personality Types
Organizational Orientations and Temperament
Organizational Orientations, Temperament, and Communication Traits
Organizational Orientations, Temperament, and Organizational Outcomes

Chapter 8: Perceptions of People in Organizations
Source Credibility
Interpersonal Attractiveness
Homophily

Chapter 9: Approaches to Management
Early Orientations
Leadership Approaches
The Ideal Leader?
Management Communication Styles and Decision Making
Decision Making and Communication
Why Managers Select One MCS over Another
Identifying the MCS

Chapter 10: Power and Status
Nature of Status
Status Symbols
Communication and Status
Power
From the Peon's Perspective

Chapter 11: Organizational Culture
Defining Culture
Culture and Communication
Cultural Technology
Organizations and Cultures
Ethnocentrism

Chapter 12: Communication and Change
Why People Resist Change in Organizations
Informal Communication Network Roles
Innovativeness: The Willingness to Adopt
Introducing Change
Six Conditions Necessary for Successful Change

Chapter 13: Disagreement, Conflict, and Groupthink
Disagreement and Conflict
Tolerance for Disagreement
Conflict Prevention
Conflict Management
Groupthink: Too Much Agreement for the Good of the Organization

Chapter 14: Effective Supervisory and Subordinate Relationships
Why Some Do Not Survive: 10 Common Communication Mistakes
How to Survive: Common Communication Strategies for Survival

Chapter 15: Discrimination and Pseudodiscrimination
The Need for Discrimination
The Evils of Discrimination
Making Evaluations Work (For You)
Staying Out of Trouble: The Peon Perspective
Dealing with Pseudodiscrimination and Diversity

Chapter 16: When All Else Fails...Get Out
Reasons for Leaving
On-the-Job Legal Issues
Filing a Complaint
Job Hunting
The Process of Separation
The Exit Interview
The Transition to a New Job

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