Technical Communication, 15th edition

  • John M. Lannon
  • Laura J. Gurak

Overview

Today's workplace requires writing emails, memos, letters, and informal reports, plus more complex communications such as formal reports, proposals, web pages, and presentations. Technical Communication guides you to write effectively and with perspective on technology and global communications.

Table of contents

I. COMMUNICATING IN THE WORKPLACE

1. Introduction to Technical Communication 

2. Meeting the Needs of Specific Audiences 

3. Persuading Your Audience 

4. Weighing the Ethical Issues 

5. Teamwork and Global Considerations 

6. An Overview of the Technical Writing Process 


II. THE RESEARCH PROCESS

7. Thinking Critically about the Research Process 

8. Evaluating and Interpreting Information 

9. Summarizing Research Findings and Other Information 


III. ORGANIZATION, STYLE, AND VISUAL DESIGN

10. Organizing for Readers 

11. Editing for a Professional Style and Tone 

12. Designing Visual Information 

13. Designing Pages and Documents 


IV. SPECIFIC DOCUMENTS AND APPLICATIONS

14. Email 

15. Workplace Memos and Letters 

16. Résumés and Other Job-Search Materials 

17. Technical Definitions 

18. Technical Descriptions, Specifications, and Marketing Materials 

19. Instructions and Procedures 

20. Informal Reports 

21. Formal Analytical Reports 

22. Proposals 

23. Oral Presentations and Video Conferencing 

24. Blogs, Wikis, and Web Pages 

25. Social Media 


V. RESOURCES FOR TECHNICAL WRITERS


Appendix A: A Quick Guide to Documentation

Appendix B: A Quick Guide to Grammar, Usage, and Mechanics

Works Cited

Index

Published by Pearson (January 14th 2019) - Copyright © 2020