We will respond to all requests and let you know if the files are not available from our archive. If the files are available but not deposited with RNIB Bookshare services, we will deliver the title to the RNIB for the requesting party to access, download and/or convert.
If we aren’t able to supply electronic files, the requesting institution/organisation may scan the print textbook and create an electronic copy themselves. The files created are then subject to the terms and conditions in the alternative format request form.