Workplace skills and
behaviours

Learning Hub

Essential skills for career success in the new world of work

With the accelerated pace of automation in industry, constantly changing consumer needs and more remote and hybrid working practices, there is now an urgent need for employees to develop a wide range of soft (social and emotional) skills and higher cognitive skills.

Soft skills such as adaptability and resilience are essential for coping with change and managing well-being. Others such as professionalism, work ethics, self-management and teamwork are needed to maintain productivity, build positive relationships and ensure effective collaboration and communication within the new remote working environment.

Higher cognitive skills such as problem-solving, critical thinking and decision-making are needed to innovate new products and services to meet consumer changing needs and to overcome the challenges posed by the new working environment. 

Explore our range of short courses available to support the development of these soft skills.

 

Your online courses

Accountability

Accountability

Being accountable in the workplace means taking responsibility for meeting your own and your team's objectives, including project deadlines and work targets, and managing priorities.

  • 1 hour 33 mins
  • Online anytime
Adaptability and Personal Resilience

Adaptability and Personal Resilience

The modern work environment is constantly changing and becoming more complex and uncertain. This means that employees will have to be adaptable and resilient to deal with the changes.

  • 1 hour 7 mins
  • Online anytime
Commercial awareness

Commercial awareness

Being commercially aware means you understand not only your own businesses, but also your customer’s businesses and the competition around you.

  • 1 hour 58 mins
  • Online anytime
Decision-making

Decision-making

Making effective decisions and exercising good judgment can be a challenging task. Having a good understanding of the decision-making process can help you to be more effective in your decision-making.

  • 1 hour 58 mins
  • Online anytime
Managing own personal performance

Managing own personal performance

The most effective way for you to successfully manage your own personal performance, and to achieve success, is by performing at your best. 

  • 1 hour 58 mins
  • Online anytime
Managing personal and professional development

Managing personal and professional development in the workplace

Personal and professional development is vital in order for you to progress through your career and keeping a record of your skills and experience will help you succeed in your role. 

  • 1 hour 58 mins
  • Online anytime
Negotiating and Influencing

Negotiation and influencing

Knowing how to negotiate is crucial for getting the best deal. Negotiating has a number of different approaches, and it can be difficult to know which approach would best suit each situation.

  • 1 hour 58 mins
  • Online anytime
Problem solving and critical thinking

Problem solving

Problem-solving is something we all need to do every day. It is helpful to build a structure and a way of thinking that can help you to tackle these issues and ensure your problems stay solved.

  • 1 hour 8 mins
  • Online anytime
Professionalism and work ethics

Professionalism and work ethics

Professionalism and strong work ethics are crucial to career success. To stand out to employers, employees must show that they are productive, can communicate effectively and work positively with others.

  • 1 hour 35 mins
  • Online anytime
Self-management

Self-management

Developing self-awareness to manage your emotions and reactions, recognise how and when you get stressed and being able to manage your time effectively, are all important for effective self-management.

  • 1 hour 8 mins
  • Online anytime
Teamwork

Teamwork

Teams are at the core of organisations and with the move to more remote and hybrid working practices, being able to work effectively as a part of team has become more important. 

  • 1 hour 8 mins
  • Online anytime

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