Teaching Consumer Behavior in the New Normal: Disruptions in Consumer Behavior

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Faculty/Authors Michael R. Solomon & Cristel Antonia Russell share how social and cultural forces are affecting how consumers define and communicate their identity via brands and consumption. 

Michael R. Solomon, Faculty, Author, Saint Joseph University
Cristel Antonia Russell, Faculty, Author, Pepperdine University

The digital revolution, the pandemic, social movements like BLM, and the climate crisis are affecting consumer behavior in fundamental ways. When teaching about consumer behavior, it is essential to consider the many ways that these social and cultural forces are affecting how consumers process and make sense of information in a hypermediated world and how consumers define and communicate their identity through the brands and consumption choices they make. Today’s students need to understand this new landscape.

In this program you will learn:

  • Why earthshaking changes related to diversity, sustainability, and other pressing social issues are changing the way we research and teach consumer behavior
  • Why customers rely on brands and consumption choices and non-choices to communicate who they are 
  • How the invisible yet powerful forces of culture shape consumers’ identities
     

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