Quality Control, 8th Edition

For undergraduate/graduate-level courses in Quality Control, Statistical Process Control, Quality Improvement and Quality Assurance.

Practical and state-of-the-art in approach, Quality Control, Eighth Edition provides fundamental—yet comprehensive—coverage of quality control concepts. Sufficient theory is presented to ensure that students gain a sound understanding of the basic principles of quality control. The substantial use of probability and statistical techniques is reduced to simple mathematics or is developed in the form of tables and charts.

The book has served the instructional needs of technology students in technical institutes, community colleges, and universities. It has also been used by undergraduate and graduate business students. Professional organizations and industrial corporations have found the book an excellent training manual for instruction of manufacturing, quality, inspection, marketing, purchasing, and product design personnel.

• Emphasis on Total Quality Management: Chapters on Principles and Practices and Tools and Techniques of Total Quality Management. Introduces students to management technique early, providing a context for the specific quality tools, techniques, and standards that are presented later in the text.
• Accompanying software: Includes a CD that uses the Excel spreadsheet capability to solve most of the problems in the text. Familiarizes users with computer tools that are helpful in solving quality control problems.
• Material on Malcolm Baldrige National Quality Award: Presents information on the categories and criteria for this prestigious award. The categories also provide students with a conceptual framework for performance excellence.
• Summary information on ISO 14000 and FMEA. Highlights information on these accepted standards and techniques.